Facilities Management

An Introduction to the world of Facilities Management from Maxwell Stephens

Facilities management involves the management of services that relate to the function and/or operation of a building. It incorporates the coordination of various specialist disciplines to support and improve the effectiveness of the organisation’s primary activities as well as enhancing the working environment for its employees.

Effective facilities management is vital for the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to-day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of a business.

About the role

A facilities manager would be responsible for the management of services and processes that support the core business of an organisation. They are employed across a diverse range of sectors and industries, and are often employed by large organisations including private companies, property management companies, local authorities, the Civil Service, construction companies, utilities and higher education institutions etc.

Within this fast growing professional discipline, a facilities manager has extensive responsibilities for providing, maintaining and developing numerous services. Typical areas of responsibility include:

  • building and grounds maintenance
  • cleaning
  • catering and vending
  • health and safety
  • security
  • operations
  • utilities and communications infrastructure
  • space management
Word cloud gerkin facilities management

This is Word Cloud of Facilities Management, a fun way to show FM words in the shape of 30 St Mary Axe (widely known informally as The Gherkin and previously as the Swiss Re Building) is a commercial skyscraper in London’s primary financial district.

Duties vary with the nature of the organisation, but a facilities manager generally will focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. In smaller companies duties may also include more practical, hands-on tasks. Many facilities management professionals are employed on an interim management jobs basis, contracted to manage some or all of these activities by a client organisation.

Typical duties may include:

  • project management and supervising the work of contractors
  • investigating the availability and suitability of options for new premises
  • calculating and comparing costs for required goods or services to ensure the best value for money                                                           
  • managing and leading change
  • directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling
  • ensuring the building meets health and safety requirements
  • planning best allocation and utilisation of space and resources for new buildings, or re-organising current premises
  • checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
  • coordinating and leading one or more teams to cover various areas of responsibility
  • using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
  • responding appropriately to emergencies or urgent issues as they arise

Facilities management has hence become a vital strategic discipline due to its ability to translate the high-level strategic change required by an organisation’s senior decision makers into to the day-to-day reality for people in their workplace.

The 101 Things A Facilities Manager Should Know

The 101 Things A Facilities Manager Should Know.

You gave us suggestions – and we listened!

As facilities management recruitment experts; Maxwell Stephens endeavours to share our knowledge and provide you with realistic and relevant information on the industry.

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Organisations which approach facilities management as an integral part of their strategic plan are at a significant strategic advantage compared with those that still see it as a ‘commodity overhead’.

The FM sector has consequently grown in to a large and complex industry which requires its practitioners to have a wide skill set and extensive knowledge of the industry.

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