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Case Study:
BACB

"The team have been consummate professionals in allowing me to secure my new posting.

Their attention to detail and considered approach when choosing the role for the candidate and the customer was wonderful and I cannot thank them enough.

Be assured that I will be keeping in touch and using them for any future recruitment going forward."

– Director of Facilities Management, BACB –

Background

The British Arab Commercial Bank PLC (BACB) is an international wholesale bank incorporated in the UK. Founded in 1972, the bank provides international trade solutions and expertise to clients trading in and out of developing markets in the Middle East and Africa. BACB’s Head Office is based in London with additional representative offices in Algeria, Libya, Dubai and Cote D’Ivoire. 

 

BACB approached Maxwell Stephens to act exclusively as the sole recruiter on a range of middle and senior positions including a Head of Facilities, Facilities Coordinator, and Senior Associate of Hard FM Services.

 

The Positions

Head of Facilities

 

The purpose of the Facilities Director within BACB is to provide overall direction and a proactive Facilities Management service for the Bank and Tenants of their building in accordance with the strategies agreed with the Executive Management team. Another key purpose of this position is to provide strategic guidance to develop and maintain a highly motivated facilities team. 

 

The Head of Facilities is a key driver for change, continually seeking to improve processes and performance thereby contributing to new and innovative ways of adding value to the business.

 

Senior Associate of Hard FM Services

 

The overall purpose of this Senior Associate role is to provide a range of hard FM services at the BACB offices in London. They are required to give operational and strategic support to the Facilities Management department, with services covering areas such as security, health and safety, maintenance works, and mechanical and engineering. 

 

Facilities Coordinator

 

The Facilities Coordinator is required to support the management of the bank’s day-to-day operations. This includes liaising with external contractors, covering reception staff and security officer, invoice management and assisting compliance with health and safety, fire safety and building regulations.

 

 

The Candidates

Considering the different seniorities of the roles BACB were recruiting for, the experience and qualification levels obviously varied accordingly. There are a number of core competencies which BACB put in place for all of their roles which align with the corporate culture and needed to be considered throughout the recruitment campaign. These competencies are:

 

 

• Driving for Results (Impact, Continuous Improvement, Client Focus)

• Leadership and Influence (Communication, Teamwork, Relationships)

• Judgement and Accountability (Problem Solving, Decision Making, Planning and Organisation)

• Knowledge and Expertise (Business Knowledge, Proactive Learning, Self-Development)

• Governance (Risk, Compliance, Regulatory Matters)

 

 

. In addition, this search and selection process required a thorough assessment of candidates’ personal skills and attributes in relation BACB’s core values:

 

• Integrity- Being honest, respectful and transparent in all interactions.  Understanding the importance of integrity as a result of working in a regulated environment and treating customers fairly.

• Innovation – Flexible thinking and inventing solutions. Identifying and understanding challenges and providing alternative solutions. 

• Excellence – Always striving to exceed expectations. Going the extra mile to ensure the task is completed.

• Teamwork – Working in unison toward a common goal. Demonstrating a ‘can do’ attitude with colleagues. Understanding everyone’s role within the team and to confidently contribute to its success. 

• Client Centric – Putting clients first and understanding clients’ needs and provide a high quality and consistent service.