Case Study: Hilton
Extremely professional, personable, incredibly well connected and wholeheartedly understand Facilities Management
Background
Established in 1919, Hilton is one of the most recognized names in the travel industry. With more than 570 locations across 6 continents, Hilton provides an authentic and contemporary experience for their guests worldwide. Hilton continues to be synonymous with hotels across the globe and Hilton Hotels & Resorts remains the stylish, forward thinking global leader of hospitality.
Hilton approached Maxwell Stephens on an exclusive basis to help recruit a Workplace Services Manager to be based in their corporate offices located in Watford.
The Position
The successful candidate would be responsible for the day to day operation of workplace service in Hilton’s Watford corporate office, providing effective leadership and direction to contract employees and vendors. The post holder would also manage and direct property management with respect to facility programmes for business operations, customer work request tracking, business continuity/disaster recovery planning, emergency response, food services, janitorial/housekeeping, mail/office services, phone/data systems infrastructure wiring, security, parking, energy conservation, and other office needs as required.
Health and Safety was also a key component of this role. The Workplace Services Manager would ensure that Health and Safety policies and procedures are up to date, complete relevant due diligence as well as regular Health and Safety inductions and tours for new starters.
Other responsibilities of the role include but are not limited to: managing all security policies and procedures are up to date; fire warden duties; manage the implementation of BREEAM; manage supplier relationships and participate and contribute to tendering processes.
The Candidate
In terms of qualifications, the ideal candidate needed to be degree qualified (or equivalent) with progressive experience gained in a similar environment. A recognised Facilities Management Qualification or membership of a Facilities Management professional body was also a desirable qualification. They would also need to hold Health and Safety for Managers and First Aid at Work certification.
With at least 5 years of Facilities Management experience, the ideal candidate would possess excellent communication, administration, negotiating and problem solving skills. The role required someone with a flexible attitude and good understanding of a building set up and mechanical systems. Attention to detail and diligence was also required for all aspects of this role.
Peter and the entire Team at Maxwell Stephens are extremely professional, personable, incredibly well connected and wholeheartedly understand Facilities Management. Professionally I consider them to be consummate recruitment specialists that are in touch with the market place. I thank them for the efforts helping me secure my post recent assignment.