Reporting to the CEO, the overall purpose of the role would be to provide practical oversight of all aspects of the Institute’s London premises. The role required a commercial outlook, combining accountability for the full range of elements, including space planning, landlord relations and contractor management, customer service and front office operations, hard and soft facilities management and compliance. The role demanded the highest standards of service to customers, both internal and external, and operates as a member of the senior management team.
This senior position’s wide remit covered a wide range of operational areas such as Facilities Management, front office and customer service, administration and compliance and planning and commercial. Some of the key deliverables and responsibilities of the role included: managing the maintenance, cleaning, security and safety & first-aid provision; overseeing the compiling and scheduling of room availability; working with all departments on the forward planning of space, with clear communication channels between Facilities and all other departments; leading the running and performance of the Front Office; continuous review and development of the skills and attitude of the Front Office and Facilities team; ensuring that risk assessments are undertaken as required; working with the Finance Director to devise and report periodic key indicators for property, facilities and Front Office performance; managing the Institute’s space planning; leading relations with landlords, surveyors and professional advisors.