The Support Facilities Manager would be required to provide holiday and sickness cover at centres across the entire Workspace portfolio to ensure the continuity of Facilities / Building and Risk management. The post holder would ensure excellent standards were maintained and provided to customers through the effective management of service providers and caretaking staff.
The main duties and responsibilities of this role covered the key areas of Customer Management, Estate Management, Finance and Staff Management. In regards to Customer Management, the successful candidate would be the first point of contact for all issues in relation to facilities/building management (maintenance, security, cleaning, waste management etc.) Maintaining constructive and cooperative relations with customers and contractors is paramount, liaising with Centre Managers to assess and matters that could impact upon customers and ensure suitable communication is provided.
Estate Management of numerous centres would also be a key focus of this position, requiring familiarity with all the centres, their systems, services, customers and contractors. The main Estate Management duties of this role include but are not limited to: Management of FM related planned maintenance tasks to agreed specifications; Dealing with reactive tasks that arise to required standards and timelines; Reviewing service charge budgets; obtaining quotes from service providers, and identifying areas for improvement to discuss and implement with Centre Managers.