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CASE STUDY:

Workspace

Established for over 30 years, Workspace is a leading commercial property company in London. Workspace own more than 3.7 million square feet of office, studio and industrial space, providing homes for over 4,000 businesses in the capital.

Workspace have partnered with Maxwell Stephens on numerous occasions to support recruitment for a range of senior positions. Maxwell Stephens carried out a recruitment campaign for the position of Support Facilities Manager covering their entire southern portfolio.

My latest role change was the first time I have approached Maxwell Stephens to help me with my search for a new role. From start to finish I was impressed by the level of attention and time given to my search. They were great from the outset providing all the information and everything I needed to succeed in the process. They also made sure to follow up with me and my new employer post-offer, not just passing me on, which I greatly appreciated. Overall, great experience and service from Maxwell Stephens.

The Support Facilities Manager would be required to provide holiday and sickness cover at centres across the entire Workspace portfolio to ensure the continuity of Facilities / Building and Risk management. The post holder would ensure excellent standards were maintained and provided to customers through the effective management of service providers and caretaking staff.

The main duties and responsibilities of this role covered the key areas of Customer Management, Estate Management, Finance and Staff Management. In regards to Customer Management, the successful candidate would be the first point of contact for all issues in relation to facilities/building management (maintenance, security, cleaning, waste management etc.) Maintaining constructive and cooperative relations with customers and contractors is paramount, liaising with Centre Managers to assess and matters that could impact upon customers and ensure suitable communication is provided.

Estate Management of numerous centres would also be a key focus of this position, requiring familiarity with all the centres, their systems, services, customers and contractors. The main Estate Management duties of this role include but are not limited to: Management of FM related planned maintenance tasks to agreed specifications; Dealing with reactive tasks that arise to required standards and timelines; Reviewing service charge budgets; obtaining quotes from service providers, and identifying areas for improvement to discuss and implement with Centre Managers.

The Position

The Candidate

Due to the expansive remit of the position, a flexible approach was paramount in order to provide cover across all centres within the property portfolio, with assignments often being at quite short notice. They would also need to be comfortable with potential out of hours work in the event of emergencies.

The role required a candidate with a minimum of 3 years relevant FM experience in commercial buildings, and ideally they would have good experience of working with CAFM. Extensive people management experience was also required.

In terms of qualifications for the role, the ideal candidate would hold a minimum of IOSH Managing Safely Certificate, and ideally hold a NEBOSH General Certificate qualification.

The post holder would need to have excellent organisational skills; be self-motivated and have the ability to work independently and unsupervised. Good communication skills and a proven ability to work in a customer-facing role was a necessity of the role.