Join Our Clients Team as an Account Manager and Lead the Way in Corporate Facilities Management!
Are you ready to take the lead in a dynamic corporate environment and make a real impact?
Our Client are a leading Facilities Management company, whom are seeking a dedicated and visionary Account Manager to be the driving force behind the exceptional service at their clients fabulous office.
As an Account Manager, you will play a pivotal role in managing the Facilities Management Contract, which has thrived for nearly a decade.
Join to shape the future of corporate facilities management!
As an Account Manager, you will:
• Lead a Dedicated Team: Oversee a team of over 50 Facilities experts, guiding them to exceed performance expectations and achieve the strategic imperatives.
• Client Excellence: Ensure a 5-star Total Facilities Management (TFM) service for their esteemed client by maintaining high service standards and achieving client-specific SLAs and KPIs.
• Quality and Compliance: Implement quality control and performance measurement procedures to maintain excellence, compliance with contract specifications, and the highest service standards.
• Relationship Building: Develop strong client relationships and effective account management strategies to foster collaboration and growth.
• Innovative Solutions: Identify service gaps and create innovative business solutions to drive organic growth in TFM services.
• Team Collaboration: Foster a positive and supportive environment by communicating Anabas and Client Values to all staff levels.
• Budget Oversight: Take overall budgetary responsibility, ensuring efficient management of equipment, payroll, materials, and subcontractor costs within budget limits.
• Compliance: Promote and monitor adherence to governance, statutory compliance, and policies within the operational management team.
• Employee Engagement: Create and implement schemes to drive Employee Engagement and motivation, ensuring world-class service delivery standards.
• Health, Safety, and Environment: Champion best practices in Health, Safety, and Environmental management, and ensure compliance and reporting.
• Data-Driven: Develop management information and reporting models to enhance contract performance.
• Contract Planning: Develop annual contract plans and transition plans for new contracts.
• Sharing Best Practices: Establish a forum for sharing and implementing best practices across all sites of responsibility.
• Internal Functions: Undertake internal management functions in HR, Finance, HSE, and Quality.
• Financial Expertise: Create financial models, report on finances, and ensure long-term commercial viability for contracts.
• Continuous Improvement: Regularly review the employee journey, gather feedback, and create service improvement plans.
• Innovative Mindset: Encourage creative thinking, challenge the status quo, and drive improvements.
• Safety First: Ensure compliance with Health & Safety Regulations and implement relevant procedures.
Skills and Knowledge:
We are looking for an Account Manager with:
• Gravitas and the ability to build strong client relationships.
• Relevant qualification or operational experience in Facilities Management.
• The skill to identify and exploit TFM and technical opportunities.
• A customer-driven, continuous improvement mindset.
• Demonstrable leadership experience and interpersonal skills.
• Technical acumen and the ability to deliver complex services.
• Innovative and proactive account management skills.
• Strong negotiation abilities and the capacity to expand working contacts within major client organisations.
Health, Safety & Environment:
You will adhere to operational procedures, participate in staff appraisal and development, comply fully with health and safety requirements, and understand the risks associated with your role.
If you are ready to take your career to the next level and lead the way in corporate Facilities Management, apply today and be a part of our client where excellence meets innovation! Join the team become a driving force in creating a new standard for corporate workspace management.
Apply Now and Shape the Future of Facilities Management.
Maxwell Stephens is expecting a large volume of applications for this role. We’re keen to place the correct person with our client as soon as possible. Therefore, we encourage all interested FM professionals with the experience to successful expedite this role to contact us without delay.