Are you an experienced Helpdesk Coordinator ready for your next challenge? We’re looking for a dedicated professional to oversee our clients Maintenance Helpdesk Team and Engineers, ensuring seamless service delivery to our blue-chip clients.

Key Responsibilities:

• Manage and supervise the Maintenance Helpdesk Team and Engineers.

• Serve as the first point of contact for clients and engineers.

• Plan and schedule jobs using our job management portal, ensuring efficient workflow.

• Prepare and complete RAMS and work permits for site-specific jobs.

• Meet service delivery, client satisfaction, health and safety, and quality compliance targets.

• Ensure completed works are closed off to meet KPIs and SLAs.

• Assess and compile monthly engineer/job reports and action plans for the Director.

• Maintain company accreditations and manage van stock levels.

• Prepare small works quotations and assist with finance and invoicing processes.

• Handle ad hoc office tasks as required.

Requirements:

• Minimum 3 years of experience managing engineer teams/helpdesk.

• Excellent written and verbal communication skills.

• Ability to multitask, prioritise workload, and manage people effectively.

• Proficient in PC usage (experience with Big Change CRM preferred).

• Basic knowledge of CAFM software.

• Health and Safety experience and risk assessment knowledge.

• Ability to prepare maintenance quotes and proposals.

Benefits:

• Competitive salary based on experience

• Regular training and career development opportunities

• Strong career prospects

• Company pension

• Positive working environment promoting safety, growth, and goal attainment

• Employee reward scheme

If you’re ready to join a dynamic team and contribute to our clients success, we’d love to hear from you! Apply today to take the next step in your facilities management career.

Apply Now:

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.