Maintenance Helpdesk Coordinator (Ref: 006329)

Basildon, Essex
Circa £30,000 + Package & Opportunities

Join Our Clients Team as a Maintenance Helpdesk Coordinator – Your Key to a Thriving Career!

Are you a seasoned professional in running customer support Helpdesk services? Do you possess the technical prowess to navigate CAFM software packages and graphic software like Adobe? If so, we want you to be our clients next Maintenance Helpdesk Coordinator with a focus on Planned Maintenance.

Key Responsibilities:

In this pivotal role, you will act as the linchpin for the efficient operation of our clients help desk. Your duties will include:

Managing work requests: Receive and process requests via email, telephone, and portal.

Maintenance Scheduling: Oversee planned maintenance schedules and ensure compliance.

System Management: Log calls into our CAFM system, assign trades, process updates, and more.

Client Interaction: Attend client meetings, send reports, and contribute to a diverse, multicultural environment.

Ongoing Development: Support ongoing development of CAFM system and contribute to the improvement of facilities management services.

Key Requirements:

You are the ideal candidate if:

• Time Management Pro: Efficiently manage your time to meet deadlines and targets.

• Customer-Facing Expert: Thrive in a fast-paced, customer-facing environment across multiple sites.

• Diversity Advocate: Committed to diversity and equality, with experience in multicultural environments.

• Problem Solver: Demonstrate strong initiative and problem-solving skills.

Your Contributions:

• Professional Call-Handling: Act as the first point of contact for all service requests.

• Reporting Maestro: Generate weekly, monthly, and quarterly service reports from the CAFM system.

• Reactive Maintenance: Support Managers in overseeing reactive building services or fabric maintenance tasks.

• Continuous Improvement: Contribute to ongoing development and improvement of Helpdesk procedures.

How to Apply:

Maxwell Stephens expects a high volume of applications, and we want to connect with the right candidate promptly. If you have the experience and expertise, contact us without delay!

Call 0207 118 48 48 to speak with a Maxwell Stephens team member or email your CV to

Seize the opportunity to make a difference in facilities management – apply now!