Operations Manager (Ref: 006300)

City of London
Up to £75,000 + Corporate Package & Significant Opportunities

Situated in the heart of London adjacent, This Skyscraper is not just a building; it's an experience that will harmonise work, leisure, and a deep connection to the city. With its award-winning architecture and breathtaking panoramic views, this tower stands as a testament to modern workspaces, offering flexibility, innovation, and a unique blend of public and private spaces.

Job Title: Operations Manager


• Provide a customer-focused service ensuring high-quality delivery to occupiers.

• Represent our client as a high-profile Manager, delivering engaging presentations.

• Work closely with the General Manager to ensure teams are well-trained and developed.

• Manage, motivate, and develop the building team to achieve exceptional results.

• Proactively build relationships with all levels of occupiers.


• Prepare, monitor, and reconcile service charge budget lines.

• Ensure signed contracts are in place for all suppliers, reviewing them periodically.

• Audit and check supplier delivery, authorising contractor invoices for payment.

• Maintain proper records of expenditure and spending commitments.

Systems & Processes:

• Act as Deputy Responsible Person in the General Manager's absence.

• Ensure adequate staffing levels and provision for emergency and out-of-hours cover.

• Deliver sustainable best practices and contribute to the development of strategies and policies.

• Focus on business efficiency through the implementation of technology solutions.

• Turn operational KPIs and performance data into operational strategy and process.

Health and Safety:

• Ensure health and safety compliance at the property under the Landlord's control.

• Contribute to the development and implementation of health and safety strategies and practices.

Person Specification:

• NEBOSH OR IOSH H&S qualification.

• Conversant with current Health and Safety legislation.

• Experience in a multi-discipline soft services environment in a management or supervisory role.

• Demonstrable Customer Service experience.

• Practical knowledge of Microsoft packages.

• Experience of working within a service charge-driven environment.

• Tender and/or Management of Third-Party Contracts.


• Providing Direction

• Obtaining Results Through People

• Drive For Excellence

• Teamwork

• Communication

• Planning, Organising & Executing

• Commercial/Financial Awareness

• Risk Management

• Customer Awareness

If you are ready to be the driving force behind the operational excellence of this prestigious site, apply now and become a part of our clients dynamic team!

Embrace the future of work!

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.