FM Information Management Co-ordinator

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Our client, a successful service provider, are seeking an experienced FM Information Management Co-Ordinator to join their team.

Key Responsibilities:

Responsible for providing analytical and support skills to facilitate the operation of the project.

  • Ensuring documents are provided to requestors in a timely fashion
  • Ensuring documents are correctly loacated in SharePoint with the correct Mets data
  • Providing the project/customer with relevant data, information and knowledge to assist them in making informed decisions; and
  • Assisting the customer with the implementation of any initiatives.
  • Ensure all deliverables to the client are peer challenged/critiqued and approved prior to issue
  • Supporting the project to deliver client satisfaction with agreed outcomes and best practice methodology

The role is responsible to the IM/IT Manager for:

  • Supporting supplier and industry relationships in order to maximise potential opportunities
  • Supporting customer relationships in line with operational business need
  • Ensuring contractual obligations are delivered and sustained
  • Verification and agreement with client of savings/benefits delivered
  • Deliver initiatives in line with industry best practice – demonstrating value added to the client
  • Active client management including formal reporting and informal relationship management and development
  • Assist in the development and maintenance of tools/processes which support the project goals
  • Internal colleague relationship management and opportunity development
  • Support compliance with processes and procedures to satisfy internal and external auditors
  • Tracking and on time delivery of proposed initiative deliverables
  • Representing Best Practice in support of Property Solutions Supply Chain Centre of Excellence maintaining an Operations Manual for all service arrangements.


  • Leadership – sees the bigger picture/interpret strategy, leads by example, motivates others, makes decisions, initiates action, takes responsibility
  • Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
  • People Management – fosters team/individual performance, achieves results, sets targets and reviews against them, leads, motivates and empowers others, deals with issues, coaches and encourages others
  • Organisational skills – plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements,
  • Commercial and Financial awareness – effective financial management, maximises use of resources, identifies business opportunities
  • Results orientation – satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes
  • Interpersonal skills – builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance.



  • Engineering/IT/Science/Applied Science Degree or equivalent combination of training and experience


  • Knowledge of SharePoint and associated tools – InfoPath and Nintex
  • Knowledge of record/document management
  • Experience in implementing efficient IT systems which are ergonomically designed and lead to greater productivity
  • Knowledge of CAFM systems – Concept Evolution/Maximo

Experience and Skills:

  • Knowledge of the implementation of business process especially record/document management
  • Understanding the process mapping and process reengineering techniques and demonstrable application thereof
  • Strong presentation skills and experience of presenting to a range of high level stakeholders
  • Knowledge of Supplier and Customer Relationship management tools and techniques and their application
  • IT Skills – Good working knowledge of databases and reporting
  • Inquisitive by nature, able to challenge the norm and seeks to drive improvement through evidence and using soft skills combined with data to build advocacy
  • Analytical thinking
  • Organised – ability to plan, prioritise and delegate where required
  • Shows initiative, self-starter
  • Sets and meets challenging goals and seeks long term improvement
  • Strong communication skills and the ability to deliver excellent customer service with strong customer focus.
  • Strong team player and role model, capable of gaining trust and support of team and customer.

Full security clearance, or be in a position to obtain security clearance.


If you believe you have all the required experience, please contact the team at or call 0207 118 4848 to discuss in more detail.