Operations Manager (Cleaning Company)

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  • Job Reference: PR/000609
  • Job Title: Operations Manager (Cleaning Company)
  • Location: London
  • Basic Salary Range: Up to £40,000 Base + 20% Bonus & Shares Potential
  • Job Type: Permanent
  • Posted 2 months ago
  • This position has been filled

Our client, an exciting company based in Central London, are now recruiting for an Operations Manager.

ABOUT THE ROLE

Reporting into the Operations Director, you will be the lead operations manager for the ambitious and growing PRS cleaning division. Your duties will be to oversee the successful running of all contracts within the division and you will be responsible for mobilizing all new contracts and projects that the sales team wins so you must a strong team player and excellent communicator. The ideal candidate will have experience of painting projects as this is an area of growth within the company and you will run a team of painters during the summer months of August and September.

Your role will include but is not limited to:

  • Recruiting, training and motivating the operations team for your division
  • Reviewing HR, H&S compliance for your teams and ensure that all staff members are compliant
  • Visiting the contracts and to perform site audits and ensure the contracts are running smoothly
  • Mobilizing new contracts and projects as and when they become live
  • Responding to customer requests and ensuring the client’s needs are satisfied
  • Working closely with the Admin and Sales team to ensure the company goals and targets are being met
  • Assisting with the summer operations as and where the Operations Director requires

You will be measured on three main KPI’s:

  • Contract GP
  • Client satisfaction via net promoter score
  • Staff satisfaction via net promoter score

 

 

 

ABOUT YOU

You will know London and your way around the tube network. You will enjoy training, administration, spreadsheets and leading your teams. You will enjoy reviewing training documents and updating them. You will be a natural hard worker who understands that leading by example is the only way. You will be excited to be out on the ground overseeing operations, checking procedures, compliance and meeting the site managers to drive satisfaction. You will have an eye for under performance and be keen to find solutions and nurture into success. The summer is a 7 day a week operation and you will play your part in helping the team manage this process. You will accept the seasonality of the business and will be fine with this as there will be plenty of downtime between October and May. You must be an intelligent, highly astute individual with a demonstrable track record of success within the cleaning or FM industry.


PERSON SPECIFICATION

Qualifications:

  • Candidates with BICS, IOSH certification and MBIFM membership will be preferred.
  • Knowledge of CHAS, safe contractor and Avetta are essential.

Experience:

Candidates will be preferred (but not excluded) that can demonstrate an understanding of and experience in the following areas:

  • 5 years within a cleaning company or facilities management role
  • Leadership and management of remote and mobile operations teams
  • Understanding of current HR law, practices and principles
  • Experience at managing within budgets and to targets
  • Experience of driving/improving gross margin
  • Experience at operating a 7 day per week schedule in time pressured environments
  • Experience at working within seasonal businesses
  • Experience at reviewing policy and procedure and the ability to develop where necessary
  • Implementation of software and platforms for company efficiency

”You will need to be a high energy, positive can-do attitude person to enjoy and succeed in this role.”

Skills:

  • Fantastic people skills, including empathy with clients and staff
  • Problem solving ability
  • Creation of personalised policy, process and documentation
  • Ability to deal with high pressure and time sensitive environments
  • Computer literate in office
  • Software and electronically minded for efficiency and performance

Attitude:

  • Positive and leadership attitude towards colleagues and subsidiaries
  • Can do attitude to problem solving
  • High energy passionate person who believes in the company mission and goals
  • Determination to see the job through
  • Believes in face time with the team to foster the correct culture
  • Ambitious to develop your career within a fast-growing company

 

 


 

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.