Helpdesk Coordinator

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  • Job Reference: PR/000788
  • Job Title: Helpdesk Coordinator
  • Location: Central London
  • Basic Salary Range: £28,000 + Benefits
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a leading facilities management company, are looking for a Helpdesk Coordinator to join their team at one of their well-known tourist attractions.

Key Responsibilities

  • Provide a welcoming and professional service to the client, tenants and their guests.
  • Manage all incoming work requests and upload to helpdesk, ensuring all tasks are allocated appropriately and completed in accordance with SLAs.
  • Raise purchase orders through Concept and work collaboratively with finance to ensure budgetary constraints are adhered to.
  • Schedule all planned and reactive works in accordance with statutory compliance.
  • Notify relevant stakeholders and tenants of upcoming works and requests for access.
  • Maintain the contact matrix and asset all registers, ensuring information remains current.
  • Attend strategy meetings to help develop the systems which support the efficient operational activity.
  • Work collaboratively with service providers, contractors and colleagues to ensure all works are undertaken in accordance with their respective SLAs.
  • Creating memos and circulating all information on behalf of the team and the key stakeholders.
  • Provide telephone support for incoming calls, including customer enquiries.
  • Manage internal office operational support, such as telephone lines, printers, water machine, stationary, IT requests.
  • Process credit card expenses and produce a finance report.
  • Process all notifications of sickness/absence and update the Bradford Matrix accordingly.
  • Run reports from operational system to allow analytical reporting.
  • Update the client reporting Dashboard with all relevant detail monthly.
  • Maintain confidentiality in all aspects of client and staff information.
  • Provide clerical and administrative support to ongoing projects within the wider team.
  • Maintain a positive and professional relationship with colleagues, clients and visitors.
  • Comply with all IFM, Client and site-specific policies and procedures.
  • Undertake further role specific training and Contained Professional Development when necessary.
  • To ensure all work is carried out in a safe and appropriate manner in accordance with Health and safety legislation, policies and procedures, risk assessments and method statements.

Person Specification

  • GCSE’s or equivalent
  • Advanced PC Skills. Computer Literate (Excel, Word & PowerPoint)
  • Proficient in the use of MS office
  • Working within a Customer Service role
  • Experience within a corporate environment
  • Experience of maintaining client relationships
  • Organised individual with the ability to managing their own workload and priorities
  • Able to demonstrate an understanding of high-quality service delivery
  • The ability to be agile and flexible to meet the needs and demands of the role
  • Have personally high standards and excellent attention to detail
  • Disciplined and processes driven whilst being able to forward think and innovate
  • Strong team-ship qualities and positive motivator

As the ideal candidate you will have experience working within a Customer Service role within a corporate environment. You will be passionate about customer service and have excellent communication and relationship building skills.

Sound like the role for you? We look forward to receiving your application soon.

You can send your CV to or call 0203 903 4263.

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