Helpdesk Operator

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  • Job Reference: PR/000827
  • Job Title: Helpdesk Operator
  • Location: St Albans, Hertfordshire
  • Basic Salary Range: Circa £22,500 per annum
  • Job Type: Permanent
  • Posted 2 years ago
  • This position has been filled

Our client, a leading service provider, are now recruiting for a Helpdesk Coordinator  to provide support services to their client. This role has the opportunity to go permanent based on your performance.

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What You’ll Be Doing

  • To manage incoming help desk jobs on various contracts
  • Input data on to the CAFM system
  • Monitor CAFM and progress both PPM and Reactive jobs.
  • Ensure KPI’s are maintained at 95% or higher
  • Cost jobs on CAFM
  • Chase subcontractors for completion paperwork and file as directed
  • To develop business with existing client base and also assist the contracts manager in the development of new business opportunities.
  • Log calls/jobs on the electronic service desk database in a timely manner.
  • Allocating work orders to directly employed maintenance team and/or supply chain.
  • Communication – correspondence such as emails, letter writing, and telephone calls are followed up/completed as required.

What You’ll Need:

  • Competent administrator, completes own work under minimal supervision.
  • Experience using CAFM systems
  • To be brilliant with people with a natural customer service style.
  • To be obsessive about the detail.
  • You’ll be a strong administrator with experience keeping helpdesk tickets
  • You’ll be able to demonstrate good customer service skills with the drive to go the extra mile.
  • Brilliant organisational skills so you get the most from your day.
  • You’ll have a high competency of verbal and written English.

If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered.

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