Helpdesk Operator

Our client, a leading service provider, are now recruiting for a Helpdesk Coordinator  to provide support services to their client. This role has the opportunity to go permanent based on your performance.

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What You’ll Be Doing

• To manage incoming help desk jobs on various contracts
• Input data on to the CAFM system
• Monitor CAFM and progress both PPM and Reactive jobs.
• Ensure KPI’s are maintained at 95% or higher
• Cost jobs on CAFM
• Chase subcontractors for completion paperwork and file as directed
• To develop business with existing client base and also assist the contracts manager in the development of new business opportunities.
• Log calls/jobs on the electronic service desk database in a timely manner.
• Allocating work orders to directly employed maintenance team and/or supply chain.
• Communication – correspondence such as emails, letter writing, and telephone calls are followed up/completed as required.

What You’ll Need:

• Competent administrator, completes own work under minimal supervision.
• Experience using CAFM systems
• To be brilliant with people with a natural customer service style.
• To be obsessive about the detail.
• You’ll be a strong administrator with experience keeping helpdesk tickets
• You’ll be able to demonstrate good customer service skills with the drive to go the extra mile.
• Brilliant organisational skills so you get the most from your day.
• You’ll have a high competency of verbal and written English.

If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered.