Soft Services Manager

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  • Job Reference: 1249
  • Job Title: Soft Services Manager
  • Location: Yeovil
  • Basic Salary Range: Up to £40,000 + Corporate Package
  • Job Type: Full Time
  • Posted 6 years ago
  • This position has been filled

This is a fantastic opportunity to further your facilities management career. Based in Yeovil with a leading design and manufacturing company, our service provider client requires an experienced Soft Services Manager to oversee the delivery of the on-site services.

Main Responsibilities

  • Manage the day to day on-site operation focusing on cleaning and managing the sub contracts for waste, pest, and window cleaning and horticultural services.
  • Ensuring that delivery is of the highest quality with a significant emphasis on standards
  • Ensure that the you continuously and effectively deliver the client’s needs to the agreed specified Service Level Agreements
  • Directly manage a team including management team ensuring that each manager delivers their specific services within the agreed budget
  • Develop and manage a professional client retention and communication strategy, attending client meetings as required
  • Support Account Managers at monthly meeting
  • Financial management including the preparation of contract level P&L’s to show financial performance.

The Ideal Candidate

  • Proven experience of managing employees within a service environment and maximising the engagement and thus performance of his/her team
  • Commitment and experience and developing teams through long term succession planning
  • Flexible, with the ability to work under pressure whilst looking for continuous improvements to service delivery
  • Proven operational management experience within a facilities related environment (catering, cleaning, reception etc)
  • Be able to negotiate with and influence internal and external decision makers
  • Strong leadership qualities, whilst having the ability to act as an effective Team Player within the Management Team


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