Background
We were tasked by Adobe to find an experienced and dynamic Site Operations Manager for their Paris & South West EMEA locations. Adobe sought a candidate who could provide relationship, budget, and operational leadership, ensuring high levels of employee satisfaction and efficiency. This role reported to the Senior Regional Site Operations Manager for EMEA and involved overseeing a local team of third-party Facilities service providers.
The Challenge
The role of Site Operations Manager at Adobe was multifaceted, requiring a candidate with exceptional interpersonal skills, strategic thinking, and extensive experience in facilities management. The main challenges included:
• Leadership and Relationship Building: The candidate needed to develop strong working relationships with employees, internal stakeholders, and business leaders to understand the immediate and future needs of the business and influence overall site strategy.
• Financial Management: Managing budgets effectively and providing explanations for any discrepancies between budget and actual spend, including project financials, was crucial.
• Operational Excellence: Ensuring efficient delivery of services within the agreed scope with outsourced service providers, driving improvements in service levels, cost efficiency, and contributing to a unique employee experience.
The Results
We executed a targeted recruitment strategy to identify and attract top-tier candidates who met Adobe's stringent criteria. Through a meticulous screening process and close collaboration with Adobe, we successfully placed an exceptional Site Operations Manager – Paris & South West EMEA.
Successful Placement:
• The selected candidate brought over 5 years of experience in facilities management, with a strong background in managing both hard and soft services and standard SLAs & KPIs.
• Their exceptional interpersonal skills and ability to communicate effortlessly at all levels within the organisation ensured seamless integration into the Adobe team.
• The candidate's strategic thinking and financial stewardship skills significantly contributed to operational excellence and cost efficiency.
• Their fluency in both French and English, along with exemplary leadership qualities, facilitated effective communication at leadership meetings and employee all-hands.
The successful placement of the Site Operations Manager not only met but exceeded Adobe's expectations, reinforcing our reputation for excellence in facilities management recruitment. This case study highlights our ability to understand complex client needs and deliver highly qualified candidates who drive success and operational efficiency.
"Throughout a long and detailed recruitment process, Peter’s professional and supportive approach was greatly appreciated. He kept me informed through regular updates and calls, while being clear, approachable and transparent."