Background
Aegis Media, now part of Dentsu, is a global media and digital communications organisation recognised for innovation, creativity and high standards of service delivery.
Maxwell Stephens was appointed to recruit an experienced Facilities Manager for Aegis Media's offices at 10 Triton Street, Regent's Place, London.
The role was central to maintaining a safe, efficient and professionally managed workplace. The successful candidate needed to combine strong operational facilities management experience with team leadership, health and safety expertise, procurement capability and a clear commitment to customer service.
The Challenge
Aegis Media needed a Facilities Manager who could take ownership of a broad range of workplace responsibilities while maintaining consistently high standards for employees and visitors. The position called for someone who could run day-to-day operations effectively while also developing the facilities team, strengthening compliance and maintaining productive relationships with suppliers and internal stakeholders.
The key requirements were:
- Facilities operations. Coordinating workplace services and ensuring the Regent's Place office remained safe, functional and professionally maintained.
- Team leadership. Managing and developing a team of Facilities Assistants, establishing clear expectations and maintaining high standards of service delivery.
- Health & safety management. Overseeing workplace health and safety arrangements, including statutory requirements, employee training and emergency preparedness.
- First aid & fire safety. Coordinating training for First Aiders and Fire Marshals and ensuring the relevant procedures were understood and maintained.
- Building inductions. Managing inductions for employees and visitors so that workplace, safety and security requirements were clearly communicated.
- Procurement & supplier management. Managing purchasing processes, raising and monitoring purchase orders and maintaining effective relationships with external suppliers.
- Financial administration. Liaising with suppliers and internal finance teams to support timely payments, accurate recharges and effective cost control.
- Customer service. Providing responsive facilities support and ensuring workplace issues were addressed quickly and professionally.
In a creative, client-facing business the workplace is part of the product. That raises the bar for a Facilities Manager: the office has to look and run well every day, and problems have to be resolved before they become visible to staff or visitors.
Our Approach
Maxwell Stephens conducted a targeted search for facilities management professionals with proven experience in high-quality corporate environments. Our assessment focused on candidates who could demonstrate a strong combination of operational competence, leadership and customer-service capability.
Particular emphasis was placed on experience in:
- managing facilities teams
- workplace health and safety
- emergency procedures and compliance
- supplier and procurement management
- financial administration
- FM systems and technology
- stakeholder communication
- customer-focused service delivery
Aegis Media also needed someone who could operate effectively within a fast-paced and collaborative media environment, so cultural fit was an important part of the selection process.
The Outcome
Following a detailed search and assessment process, Maxwell Stephens placed a highly experienced Facilities Manager, who quickly took ownership of several important areas of the Regent's Place operation:
- Stronger team leadership. Clear leadership and development for the Facilities Assistants, helping maintain a consistently professional service for Aegis Media employees.
- Enhanced health & safety. Strengthened health and safety management across the workplace, including coordination of First Aider and Fire Marshal training, building inductions and wider compliance activity.
- Improved procurement and financial coordination. Effective management of purchase orders, supplier relationships, payments and recharges, improving the efficiency of procurement and facilities administration.
- Higher standards of customer service. A proactive and responsive approach to facilities issues, improving the experience of internal customers and ensuring operational problems were dealt with efficiently.
- Stronger supplier relationships. Clear communication and closer oversight of service providers, strengthening supplier performance and supporting more consistent service delivery.
- Improved operational efficiency. A structured approach to team management, procurement and workplace services, contributing to a more coordinated and efficient facilities operation at Regent's Place.
The placement gave Aegis Media a Facilities Manager capable of balancing operational delivery, compliance, team leadership, procurement and customer service within a demanding corporate environment.
Why This Placement Worked
Facilities Manager briefs often list the technical duties and leave the service expectation implicit. Here the brief was explicit about both, and the search was run against both: operational competence, health and safety and procurement on one side, leadership and customer service on the other. The appointment shows the value of identifying facilities professionals who can maintain high workplace standards while strengthening the performance and responsiveness of the wider FM function.
If you are looking for an experienced Facilities Manager to strengthen your corporate workplace operations, Maxwell Stephens can help. Get in touch with our team to discuss your recruitment requirements.