AmTrust International UK Facilities Manager and Coordinator Placements

Background

AmTrust International, a global insurance organisation, appointed Maxwell Stephens to recruit two Facilities Management professionals to strengthen its UK operations across London and Nottingham.

The first appointment was a UK Facilities Manager, responsible for Facilities Management across both locations, including AmTrust's London operation in the Gherkin building, which supported approximately 500 employees. The second was a UK Facilities Coordinator, focused on the day-to-day coordination and administration of Facilities services within the London office.

Together, the two roles underpinned safe, efficient and professionally managed workplaces, with responsibilities spanning health and safety, business continuity, contract management, supplier performance and customer service.

The Challenge

AmTrust needed two professionals operating at different levels of the Facilities function but working towards the same objective: reliable, compliant and high-quality workplace services. Recruiting a manager and a coordinator in parallel raises the bar on both searches, because the two appointments have to complement each other rather than simply fill two vacancies.

The UK Facilities Manager brief

The UK Facilities Manager would provide strategic and operational leadership across the London and Nottingham offices. The successful candidate needed:

• Multi-site Facilities Management. Experience overseeing Facilities operations across more than one location and maintaining consistent standards across the portfolio.
• Health & safety leadership. Strong knowledge of workplace health and safety and the ability to ensure appropriate policies, procedures and controls were maintained.
• Business continuity planning. Proven experience developing and managing business continuity arrangements within a corporate environment.
• Team leadership. With two direct reports, the role called for someone able to give clear direction, support development and sustain performance.
• Senior stakeholder management. The confidence to communicate with senior colleagues and keep Facilities Management responsive to wider business requirements.
• Organisation and customer focus. The ability to manage multiple responsibilities at once with strong attention to detail, and a service-oriented approach that met the expectations of employees and stakeholders.

The UK Facilities Coordinator brief

The Coordinator role required a highly organised professional who could support the Facilities Manager while taking ownership of a broad range of day-to-day operational and administrative responsibilities:

• Facilities administration. Coordinating Facilities processes and maintaining accurate records across the London operation.
• Contract and supplier management. Supporting the administration of Facilities contracts, monitoring service delivery against agreed requirements and liaising with third-party providers to resolve operational issues.
• Financial administration. Supporting Facilities expenditure, invoices and associated financial processes.
• Health & safety support. Assisting with workplace risk assessments and maintaining compliance records.
• Space and equipment management. Supporting the effective management of office equipment and physical workspace requirements.
• Customer service. Providing responsive support to employees, suppliers and other stakeholders while managing competing priorities.

Our Approach

Maxwell Stephens ran a tailored search for each appointment, recognising that the roles required different levels of experience but would need to work closely together.

For the UK Facilities Manager, we focused on candidates with proven experience across multi-site FM, health and safety, business continuity and team leadership. For the Facilities Coordinator, the search concentrated on professionals with a track record in Facilities administration, supplier coordination, financial processes and workplace support.

Across both assignments, candidates were assessed on:

• relevant Facilities Management experience
• health and safety knowledge
• organisational capability and attention to detail
• stakeholder communication and customer-service approach
• supplier and contract management
• cultural fit within a corporate environment

Following a detailed search and assessment process, Maxwell Stephens placed strong candidates in both positions.

The Outcome

The two appointments strengthened AmTrust International's UK Facilities Management structure at both leadership and operational level.

The UK Facilities Manager appointment

The successful UK Facilities Manager brought more than five years of Facilities and health and safety management experience, together with over three years of business continuity planning experience within a corporate environment. They quickly assumed responsibility for Facilities operations across London and Nottingham, and their appointment strengthened:

• Operational oversight. Greater coordination across the two locations helped maintain consistent Facilities standards.
• Health & safety management. Established experience in workplace safety supported effective compliance and risk management.
• Business continuity. The candidate's previous experience strengthened planning and preparedness for potential operational disruption.
• Team leadership. Effective management of direct reports supported clearer accountability within the Facilities function.
• Stakeholder service. A customer-focused approach kept Facilities Management responsive to employees and senior stakeholders.

The UK Facilities Coordinator appointment

The appointed Facilities Coordinator brought a strong corporate Facilities background combined with experience in financial administration. They provided essential operational support to the UK Facilities Manager and strengthened the day-to-day running of the London office, contributing:

• Contract administration. Facilities contracts and supplier arrangements were coordinated effectively, supporting consistent service delivery and closer monitoring of supplier performance against agreed standards.
• Financial administration. Experience managing Facilities-related financial processes supported greater accuracy and control.
• Compliance support. The candidate helped maintain health and safety records and supported workplace risk-assessment requirements.
• Workplace coordination. Effective management of office equipment, space requirements and supplier activity kept the workplace running smoothly.

Why This Placement Worked

Recruiting both positions together gave AmTrust International a more balanced Facilities Management structure: strategic leadership, compliance oversight and business continuity expertise at manager level, and dependable day-to-day administration and coordination of workplace services beneath it.

The lesson is a transferable one. When a manager and a coordinator are recruited in isolation, a function often ends up with overlapping work or a gap between the two. Scoping each role against the other meant Maxwell Stephens could identify professionals who fitted together within a demanding corporate environment.

If you are looking to strengthen a Facilities Management team through complementary appointments at different levels, Maxwell Stephens can help you scope each role and reach the candidates who fit them. Get in touch with our team.