Background & Client Overview
AmTrust International, a global insurance organisation, appointed Maxwell Stephens to recruit two key Facilities Management professionals to strengthen its UK operations across London and Nottingham.
The first appointment was for a UK Facilities Manager, responsible for overseeing Facilities Management across both locations, including AmTrust’s London operation in the iconic Gherkin building, which supported approximately 500 employees.
The second requirement was for a UK Facilities Coordinator, focused on the day-to-day coordination and administration of Facilities services within the London office.
Together, the two roles were critical to maintaining safe, efficient and professionally managed workplaces, with responsibilities spanning health and safety, business continuity, contract management, supplier performance and customer service.
The Recruitment Challenge
AmTrust required two professionals operating at different levels of the Facilities function but working towards the same objective: delivering reliable, compliant and high-quality workplace services.
UK Facilities Manager
The UK Facilities Manager needed to provide strategic and operational leadership across both the London and Nottingham offices.
The successful candidate required:
Multi-Site Facilities Management
Experience overseeing Facilities operations across more than one location and maintaining consistent standards across the portfolio.
Health & Safety Leadership
Strong knowledge of workplace health and safety and the ability to ensure appropriate policies, procedures and controls were maintained.
Business Continuity Planning
Proven experience developing and managing business continuity arrangements within a corporate environment.
Team Leadership
Responsibility for two direct reports required an individual capable of providing clear direction, supporting development and maintaining high levels of performance.
Senior Stakeholder Management
The confidence to communicate effectively with senior colleagues and ensure Facilities Management remained responsive to wider business requirements.
Organisation & Prioritisation
The ability to manage multiple responsibilities simultaneously while maintaining strong attention to detail.
Customer-Focused Service
A professional and service-oriented approach was essential to ensuring workplace support met the expectations of employees and stakeholders.
UK Facilities Coordinator
The Facilities Coordinator role required a highly organised professional capable of supporting the Facilities Manager while taking ownership of a broad range of day-to-day operational and administrative responsibilities.
Key requirements included:
Facilities Administration
Coordinating Facilities processes and maintaining accurate records across the London operation.
Contract Management
Supporting the administration of Facilities contracts and monitoring service delivery against agreed requirements.
Supplier Coordination
Liaising with third-party providers and ensuring operational issues were addressed effectively.
Financial Administration
Supporting Facilities expenditure, invoices and associated financial processes.
Health & Safety Support
Assisting with workplace risk assessments and maintaining relevant compliance records.
Space & Equipment Management
Supporting the effective management of office equipment and physical workspace requirements.
Customer Service & Communication
Providing responsive support to employees, suppliers and other stakeholders while managing multiple priorities.
Our Recruitment Approach
Maxwell Stephens developed a tailored search strategy for both appointments, recognising that the roles required different levels of experience while needing to work closely together.
For the UK Facilities Manager position, we focused on candidates with proven experience across multi-site FM, health and safety, business continuity and team leadership.
For the Facilities Coordinator role, the search concentrated on professionals with strong experience in Facilities administration, supplier coordination, financial processes and workplace support.
Across both assignments, candidates were assessed on:
- relevant Facilities Management experience
- health and safety knowledge
- organisational capability
- stakeholder communication
- customer-service approach
- supplier and contract management
- attention to detail
- cultural fit within a corporate environment
Following a detailed search and assessment process, Maxwell Stephens successfully placed strong candidates in both positions.
Outcome & Impact
The two appointments strengthened AmTrust International’s UK Facilities Management structure at both leadership and operational level.
UK Facilities Manager – Stronger Strategic & Operational Leadership
The successful UK Facilities Manager brought more than five years of Facilities and health and safety management experience, together with over three years of business continuity planning experience within a corporate environment.
They quickly assumed responsibility for Facilities operations across London and Nottingham.
Their appointment strengthened:
Operational Oversight
Greater coordination across the two locations helped maintain consistent Facilities standards.
Health & Safety Management
Strong experience in workplace safety supported effective compliance and risk management.
Business Continuity
The candidate’s previous experience helped strengthen planning and preparedness for potential operational disruption.
Team Leadership
Effective management of direct reports supported clearer accountability and stronger performance within the Facilities function.
Stakeholder Service
A customer-focused approach helped ensure Facilities Management remained responsive to the needs of employees and senior stakeholders.
UK Facilities Coordinator – Stronger Day-to-Day FM Support
The appointed Facilities Coordinator brought a strong corporate Facilities background combined with experience in financial administration.
They provided essential operational support to the UK Facilities Manager and strengthened the day-to-day running of the London office.
Their contribution included:
Improved Contract Administration
Facilities contracts and supplier arrangements were coordinated effectively, supporting consistent service delivery.
Better Service-Level Monitoring
Closer oversight of supplier performance helped ensure agreed standards were maintained.
Stronger Financial Administration
Experience managing Facilities-related financial processes supported greater accuracy and control.
Enhanced Compliance Support
The candidate helped maintain health and safety records and supported workplace risk-assessment requirements.
Improved Workplace Coordination
Effective management of office equipment, space requirements and supplier activity helped maintain a smooth and professional workplace environment.
Combined Impact
Recruiting both positions gave AmTrust International a stronger and more balanced Facilities Management structure.
The UK Facilities Manager provided strategic leadership, compliance oversight and business continuity expertise, while the Facilities Coordinator strengthened the day-to-day administration and coordination of workplace services.
Together, the appointments supported:
- more consistent Facilities Management across London and Nottingham
- stronger health and safety oversight
- improved business continuity preparedness
- better supplier and contract management
- more effective financial administration
- enhanced internal customer service
- clearer operational support across the UK Facilities function
Outcome
The successful recruitment of both the UK Facilities Manager and UK Facilities Coordinator demonstrates Maxwell Stephens’ ability to strengthen an entire Facilities Management function through complementary appointments at different levels.
By understanding the distinct requirements of each role, we identified professionals capable of delivering both strategic leadership and dependable operational support within a demanding corporate environment.
Looking to strengthen your Facilities Management team with multiple strategic and operational appointments? Contact Maxwell Stephens to discuss your recruitment requirements.