Supporting over 150 sites, Anabas deliver facilities services to workspaces throughout the UK across a wide variety of sectors. With a focus on corporate offices, Anabas works with organisations who require high quality facilities management services for premium office spaces. Maxwell Stephens were approached by Anabas to support with the recruitment of an Account Manager on an exclusive basis. This exciting and varied role was to provide management control and support to the Facilities Services Team whilst exceeding customer expectations in all areas.
To gain a thorough understanding of the organisation, it’s corporate culture and the requirements of the position, several initial meetings with the senior management team at Anabas were arranged. This provided us with the information necessary to build an ideal candidate profile and begin our executive search process.
Following extensive initial candidate screening and a number of successful meetings, a shortlist of six candidates was submitted to the client. After the first stage of interviews, several of the candidates were invited to take part in a second round. Of these candidates, one was successful which resulted in a final offer and acceptance of the position.
“Maxwell Stephens Recruitment are not just another recruitment company! They have provided me with an outstanding service throughout the recruitment process. Their professional and yet personal approach is unique within the industry and I can highly recommend their business to anyone who is looking for a change/progression in their career or need to recruit.”
The Position
This wide ranging position had an expansive remit covering a range of functions – one minute they could be giving operational advice to the facilities team, the next going into the detail of the budgets. The main priority of this role was to provide clear management control and support to the site based Facilities Service Team, acting as a catalyst for change and adopting a transformational approach to organisational culture and service delivery. Duties and responsibilities for the position included but were not limited to: building client relationships at all levels and working with client representatives to ensure continuous development; both operational and financial contract management; designing and implementing innovations and drive change initiatives to continuously improve service delivery; regular review of operational and financial aspects of the Facilities Service; preparation of proposals and business cases; setting and delivering the operations budget; ensuring Health and Safety policies are adhered to.
The Candidate
The most important thing Anabas were looking for in the ideal candidate was the right attitude. They were looking for someone who wanted to make a difference in this role and had a positive disposition. Experience was another important consideration for this role. The ideal candidate would need to be an experienced leader and change agent with demonstrable success in a similar service orientated environment, having the capability to devise and implement change initiatives to improve service delivery. The candidate would need finely tuned political awareness with excellent communication and interpersonal skills. With a diplomatic yet firm manner they would have outstanding powers of persuasion. An ability to quickly build credible relationships with senior management and clients was paramount, also being able to challenge where necessary.