Account Manager Recruitment for Anabas

Background

Anabas is one of the UK's leading Facilities Management providers, delivering workplace services across more than 150 client locations nationwide. Specialising in premium corporate environments, Anabas partners with some of the country's most recognised organisations, providing integrated Facilities Management services that support workplace performance and employee experience.

To support the continued growth of a key client account, Anabas appointed Maxwell Stephens on an exclusive basis to recruit an experienced Account Manager. This was a business-critical leadership role: the person appointed would need to drive operational performance while building strong client relationships and leading site-based Facilities Management teams.

The Challenge

The Account Manager would take responsibility for the delivery of integrated Facilities Management services across a high-profile corporate account, maintaining consistently high service standards while supporting the client's longer-term objectives.

That called for a candidate who combined operational leadership with commercial awareness, financial management capability and the ability to influence stakeholders at every level. Key responsibilities included:

• Leading and supporting site-based Facilities Management teams.
• Managing client relationships and acting as the senior point of contact.
• Driving operational performance and service standards.
• Managing contract budgets and financial performance.
• Preparing business cases and operational proposals.
• Developing continuous improvement and innovation initiatives.
• Monitoring KPIs, SLAs and contract compliance.
• Leading change management programmes.
• Ensuring full Health & Safety compliance.
• Supporting business growth through strategic account development.

Account Manager roles on outsourced FM contracts are demanding precisely because they sit between two organisations. The role demanded a confident leader who could balance day-to-day operational delivery against commercial performance for Anabas, while keeping the client's satisfaction at the centre of every decision.

Our Approach

Because cultural fit and leadership capability mattered as much as technical experience, Maxwell Stephens invested significant time working alongside Anabas' senior leadership team to understand the organisation, its values and the expectations of the role. That groundwork allowed us to build a detailed candidate profile before starting a targeted executive search.

Our process included:

• Detailed consultation with senior stakeholders to agree the brief.
• Targeted executive search across the Facilities Management sector.
• Competency-based interviews covering operational and contract management.
• Assessment of leadership capability and commercial acumen.
• Evaluation of client relationship management skills.
• Screening for cultural alignment with Anabas and the client account.

Following an extensive search, we presented a carefully selected shortlist of six qualified candidates. After two stages of interviews, Anabas appointed their preferred candidate.

The Outcome

The successful Account Manager brought extensive experience of leading Facilities Management contracts within corporate environments, together with strong client relationship skills and a proven ability to improve operational performance.

The role covered client stakeholder relationships, operational performance and service delivery across the account, team leadership, budgetary and commercial control, and health and safety and contractual compliance.

Candidate testimonial

Maxwell Stephens Recruitment are not just another recruitment company! They have provided me with an outstanding service throughout the recruitment process. Their professional and yet personal approach is unique within the industry and I can highly recommend their business to anyone who is looking for a change/progression in their career or need to recruit.

Michael Schumacher
Account Manager, Anabas

Why This Placement Worked

Successful Facilities Management contracts depend on leadership as much as on technical expertise. An Account Manager who can hold the commercial line for the service provider while remaining genuinely trusted by the client is a rarer profile than the job title suggests, and the time spent with Anabas' leadership team before the search began is what made it possible to identify one.

If you are recruiting an Account Manager or a similar contract leadership role in Facilities Management, Maxwell Stephens can help you define the brief and reach the candidates who fit it. Get in touch with our team.