Background
Anabas is one of the UK's leading Facilities Management providers, delivering workplace services across more than 150 client locations nationwide. Specialising in premium corporate environments, Anabas partners with some of the country's most recognised organisations, providing integrated Facilities Management solutions that enhance workplace performance, employee experience and operational excellence.
To support the continued growth of a key client account, Anabas appointed Maxwell Stephens on an exclusive basis to recruit an experienced Account Manager. This business-critical leadership role required an individual capable of driving operational excellence while building exceptional client relationships and leading high-performing Facilities Management teams.
The Challenge
The Account Manager would assume responsibility for overseeing the delivery of integrated Facilities Management services across a prestigious corporate account, ensuring consistently high service standards while supporting long-term client objectives.
The successful candidate needed to combine strong operational leadership with commercial awareness, financial management expertise and the ability to influence stakeholders at every level.
Key responsibilities included:
- Leading and supporting site-based Facilities Management teams.
- Managing client relationships and acting as the senior point of contact.
- Driving operational performance and service excellence.
- Managing contract budgets and financial performance.
- Preparing business cases and operational proposals.
- Developing continuous improvement and innovation initiatives.
- Monitoring KPIs, SLAs and contract compliance.
- Leading change management programmes.
- Ensuring full Health & Safety compliance.
- Supporting business growth through strategic account development.
The role demanded a confident leader who could balance operational delivery with commercial performance while maintaining exceptional levels of customer satisfaction.
Our Approach
Understanding the importance of cultural fit and leadership capability, Maxwell Stephens invested significant time working alongside Anabas' senior leadership team to gain a detailed understanding of the organisation, its values and the expectations of the role.
This collaborative approach enabled us to build a comprehensive candidate profile before commencing a targeted executive search.
Our recruitment process included:
- Detailed consultation with senior stakeholders.
- Targeted executive search across the Facilities Management sector.
- Comprehensive competency-based interviews.
- Assessment of leadership capability and commercial acumen.
- Evaluation of client relationship management skills.
- Rigorous screening for cultural alignment.
Following an extensive search, we presented a carefully selected shortlist of six highly qualified candidates.
After two stages of interviews, Anabas successfully appointed their preferred candidate.
The Outcome
The successful Account Manager brought extensive experience in leading Facilities Management contracts within corporate environments, together with exceptional client relationship skills and a proven ability to improve operational performance.
Since joining Anabas, they have successfully:
- Strengthened relationships with key client stakeholders.
- Enhanced operational performance across the account.
- Improved service delivery and customer satisfaction.
- Introduced continuous improvement initiatives.
- Supported Facilities teams through strong leadership and coaching.
- Maintained effective budgetary control and commercial performance.
- Ensured consistent compliance with Health & Safety and contractual standards.
The appointment further reinforced Maxwell Stephens' reputation as a trusted recruitment partner for senior Facilities Management leadership appointments.
Delivering Leaders Who Drive Performance
At Maxwell Stephens, we understand that successful Facilities Management contracts depend on exceptional leadership as much as technical expertise.
By combining our specialist market knowledge with a rigorous executive search process, we consistently deliver professionals who enhance service delivery, strengthen client relationships and create lasting value for our clients.
Candidate Testimonial
"Maxwell Stephens Recruitment are not just another recruitment company. They provided an outstanding service throughout the entire recruitment process. Their professional yet personal approach is unique within the industry, and I would highly recommend them to anyone looking to progress their career or recruit outstanding Facilities Management professionals."