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Background & Client Overview
Apax Partners, a global investment firm focused on long-term growth across sectors including technology, healthcare, services and consumer markets, appointed Maxwell Stephens to recruit a Facilities Assistant for its London office.
The role was designed to support the Facilities Manager and wider Office Services function in maintaining a professional, efficient and high-quality workplace.
Although junior in level, the position covered a broad range of responsibilities across office services, building operations, health and safety and administrative support, making it an important part of the day-to-day Facilities Management team.
The Challenge
Apax Partners required a Facilities Assistant who could combine practical workplace experience with strong interpersonal skills and a willingness to develop within Facilities Management.
The successful candidate needed to be adaptable, organised and comfortable working within a demanding corporate environment. Flexibility was also essential, with the role requiring varying shift patterns and occasional on-call support.
Key responsibilities included:
Office Services Management
Handling incoming and outgoing post, coordinating courier deliveries and ensuring mailroom activity was managed efficiently.
Supplies & Equipment
Supporting the procurement and distribution of office supplies and equipment while helping ensure essential items remained available.
Office Machinery & Repairs
Coordinating servicing and repairs for office equipment and supporting the smooth operation of day-to-day workplace systems.
Building Services Support
Assisting with the effective operation of building services including lifts, HVAC systems and utilities.
Cleaning & Maintenance Contractors
Supporting the supervision of cleaning and maintenance providers and helping ensure agreed workplace standards were maintained.
Storage & Workspace Organisation
Managing storage areas and helping maintain a clean, organised and professional office environment.
Health & Safety Support
Assisting with day-to-day health and safety activity under the direction of the Facilities Manager.
Administrative Support
Providing support with intranet updates, database management and other administrative duties for the Facilities Manager and Head of Office Services.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for candidates at the early stages of their Facilities Management careers who already had relevant experience in office support, mailroom services or workplace operations.
The role required someone who could learn quickly, communicate confidently and become a dependable member of a close-knit Facilities team.
Our assessment focused on candidates with:
- experience in office or corporate environments
- practical knowledge of mailroom or workplace support functions
- strong organisation and attention to detail
- good interpersonal and communication skills
- a proactive and flexible attitude
- the ability to prioritise tasks effectively
- an interest in developing a long-term career in Facilities Management
Cultural fit was particularly important. Apax Partners needed someone professional, approachable and comfortable supporting colleagues in a high-performing investment environment.
Outcome & Impact
Maxwell Stephens successfully placed a talented Facilities Assistant who was keen to build a career in Facilities Management.
The successful candidate brought relevant office experience, practical mailroom knowledge and the interpersonal skills required to integrate effectively into the team.
Stronger Day-to-Day Workplace Support
The new Facilities Assistant provided dependable support across office services, helping maintain smooth day-to-day operations within the London office.
Improved Mailroom & Courier Coordination
Experience in mailroom duties enabled the candidate to manage incoming and outgoing post and courier activity efficiently.
Reliable Facilities Support
The candidate supported the Facilities Manager across building services, contractor coordination, equipment issues and workplace organisation.
Enhanced Team Support
A collaborative and proactive approach helped the candidate become an effective part of the Facilities and Office Services team.
Career Development Potential
The appointment also gave Apax Partners a motivated junior professional with the potential to develop broader Facilities Management skills over time.
Outcome
The successful placement provided Apax Partners with a Facilities Assistant capable of delivering practical workplace support, strong customer service and dependable day-to-day assistance within a demanding corporate environment.
The appointment demonstrates Maxwell Stephens’ ability to recruit not only senior FM professionals, but also high-potential candidates at the beginning of their Facilities Management careers.
Looking for a Facilities Assistant or junior FM professional to strengthen your workplace team? Contact Maxwell Stephens to discuss your recruitment requirements.