Client Overview
Arch Insurance is a leading global insurance organisation with a strong presence in the London market. As the business continued to develop its UK operations, the organisation required a highly capable Facilities Operations Manager to support its London office and wider UK facilities function.
With an office relocation underway and increasing demands across its facilities operations, Arch needed a professional who could bring structure, coordination and confidence to a busy, fast-moving environment.
The Challenge
Arch Insurance approached Maxwell Stephens to recruit a Facilities Operations Manager who could support both day-to-day facilities delivery and key strategic projects, including the relocation of the London office.
This was a broad operational role requiring a candidate with strong facilities coordination experience, excellent organisational skills and the ability to manage multiple stakeholders, systems and suppliers.
The successful candidate would be responsible for:
• Supporting the planning and coordination of the London office relocation.
• Liaising with contractors, vendors and internal stakeholders.
• Managing facilities systems including Smartsheet, iOffice, Arch Pay and Smart Lockers.
• Handling UK-wide facilities requests through ServiceNow.
• Building effective relationships with property management teams across the UK.
• Managing access permits and global access systems.
• Supporting the rollout of Smart Lockers across UK sites.
• Assisting with regional office construction and workplace projects.
• Coordinating vendor appointments, audits and supplier relationships.
• Supporting the Facilities Health, Safety and Environment programme.
Arch required someone who could combine practical facilities knowledge with strong project coordination, systems capability and a service-focused approach.
Our Approach
Maxwell Stephens conducted a targeted search across our specialist Facilities Management network, focusing on candidates with experience in corporate facilities operations, relocation support, supplier coordination and workplace systems.
Our recruitment process focused on identifying professionals who could demonstrate:
• Strong facilities coordination and operational support experience.
• Experience supporting office moves, relocations or workplace projects.
• Excellent supplier and vendor management skills.
• Strong communication and stakeholder engagement capability.
• Confidence using facilities management systems and reporting tools.
• A proactive, organised and detail-focused working style.
• The ability to operate effectively in a corporate insurance environment.
The Outcome
Maxwell Stephens successfully identified and placed an exceptional Facilities Operations Manager who quickly became a valuable member of Arch Insurance’s facilities team.
The successful candidate supported the London office relocation, improved day-to-day coordination across UK sites and strengthened facilities processes through effective use of systems, reporting and stakeholder communication.
Their contribution included:
• Supporting a smooth and well-coordinated office relocation.
• Improving the management of facilities requests through ServiceNow.
• Strengthening communication with building management teams.
• Supporting the rollout of access and Smart Locker systems.
• Assisting with regional office projects and construction activity.
• Improving vendor coordination and supplier performance oversight.
• Supporting Health, Safety and Environment initiatives across the facilities function.
The appointment provided Arch Insurance with a highly organised and proactive facilities professional capable of supporting both operational delivery and wider workplace transformation.
This successful placement demonstrates Maxwell Stephens’ ability to identify Facilities Management professionals who can make an immediate impact in complex corporate environments, particularly where relocation, systems, supplier management and stakeholder coordination are central to success.