Client Overview
Babylon Health was a pioneering digital healthcare organisation focused on using technology to improve access to healthcare services. As a fast-growing and innovation-led business, Babylon required agile, high-performing workplace and facilities management support to maintain operational efficiency during a period of significant change.
During a major relocation and restack programme across its Head Office locations, Babylon required an experienced Interim Facilities Manager who could provide immediate operational leadership while supporting the successful delivery of a complex workplace transformation project.
The Challenge
Babylon Health required an Interim Facilities Manager capable of stepping into a fast-paced environment and taking ownership of facilities operations during a critical relocation period.
The role demanded a professional who could balance day-to-day service delivery with the demands of a large-scale move and restack project, ensuring minimal disruption to employees and business operations.
Key responsibilities included:
- Managing facilities operations across multiple Head Office locations
- Supporting the delivery of relocation and restack projects
- Coordinating workplace moves and space reconfiguration
- Managing contractors, suppliers, and service providers
- Maintaining planned and reactive maintenance activity
- Ensuring health, safety, and compliance standards
- Supporting business continuity during workplace change
- Managing stakeholder communications throughout the relocation
- Ensuring workplace services remained responsive and efficient
- Maintaining high standards of employee experience during transition
The successful candidate needed to be highly organised, commercially aware, and capable of operating effectively within a high-growth, technology-led healthcare environment.
Our Approach
Understanding the Requirement
We worked closely with Babylon Health to understand the scale, urgency, and operational complexity of the relocation programme.
Particular emphasis was placed on identifying candidates with:
- Interim facilities management experience
- Workplace relocation and restack project expertise
- Multi-site facilities operations experience
- Contractor and supplier management capability
- Strong health & safety and compliance knowledge
- Experience working within fast-paced or high-growth organisations
- Excellent stakeholder communication and project coordination skills
Targeted Search Strategy
Drawing on our specialist facilities management and workplace transformation network, we conducted a focused search for interim professionals who could deliver immediate impact.
We prioritised candidates who demonstrated:
- Proven experience managing complex office moves
- Strong operational facilities capability
- Calm and confident leadership under pressure
- The ability to manage competing priorities
- A proactive and solutions-focused approach
Candidate Assessment
Candidates were assessed against both technical and behavioural requirements, ensuring they had the experience, pace, and adaptability required to succeed in a demanding interim assignment.
The Outcome
We successfully appointed a highly experienced Interim Facilities Manager who quickly integrated into Babylon Health and assumed responsibility for supporting both facilities operations and the relocation programme.
The successful candidate brought extensive experience in managing workplace moves, restack projects, and facilities services across complex office environments.
Results Delivered
Seamless Relocation Support
The appointed Interim Facilities Manager played a key role in coordinating the relocation and restack programme, ensuring activities were delivered with minimal disruption to the business.
Operational Continuity
Throughout the transition, the candidate maintained day-to-day facilities services, ensuring employees continued to receive reliable workplace support.
Strong Contractor Management
The successful candidate coordinated contractors, suppliers, and internal stakeholders effectively, ensuring workstreams remained aligned and issues were resolved quickly.
Improved Workplace Coordination
Clear communication and structured planning helped support a smoother transition across Head Office locations.
Compliance and Risk Management
The candidate maintained health, safety, and compliance standards throughout the relocation process, reducing operational risk during a period of significant change.
The Impact
The appointment provided Babylon Health with the interim facilities leadership required to manage a critical workplace transition while maintaining operational stability.
Key benefits delivered included:
- Successful support for a complex relocation and restack programme
- Minimal disruption to Head Office operations
- Stronger coordination of workplace change activity
- Effective management of contractors and service providers
- Continued compliance and health & safety oversight
- Improved operational efficiency during transition
This successful placement demonstrates Maxwell Stephens’ expertise in delivering interim facilities and workplace professionals capable of supporting complex relocation, transformation, and business continuity requirements in fast-moving organisations.