Client Overview
Berkeley St Edward is a leading property developer known for creating high-quality residential developments and vibrant communities across London. Based at Chelsea Bridge Wharf, the organisation required an experienced Office & Facilities Manager to support the smooth operation of its head office and associated office environments.
The role was central to maintaining operational efficiency, supporting employees, managing workplace services, and ensuring facilities standards reflected the quality and professionalism associated with the Berkeley St Edward brand.
The Challenge
Berkeley St Edward required an Office & Facilities Manager capable of overseeing a broad range of administrative, operational, and facilities management responsibilities.
Reporting to the Head of Finance, the successful candidate needed to combine strong organisational skills with facilities expertise, compliance knowledge, and the ability to lead a diverse support team.
Key responsibilities included:
- Managing office and facilities operations across multiple office locations
- Overseeing reception, administration, and workplace support services
- Coordinating planned and reactive maintenance activities
- Managing contractors, suppliers, and service providers
- Ensuring health & safety compliance and statutory obligations
- Supporting fire safety, emergency procedures, and risk assessments
- Managing procurement, contracts, and office supplies
- Supporting office moves, workplace improvements, and operational projects
- Leading and developing administrative and facilities support staff
- Maintaining a professional, efficient, and well-presented working environment
The role required a highly proactive individual capable of balancing day-to-day operational demands with longer-term service improvements and compliance responsibilities.
Our Approach
Understanding the Requirement
We worked closely with Berkeley St Edward to understand the operational priorities, workplace culture, and leadership qualities required for the role.
Particular emphasis was placed onidentifying candidates with:
- Office and facilities management experience
- Strong health & safety knowledge
- Contractor and supplier management expertise
- Reception and administrative leadership experience
- Procurement and budget management capability
- Excellent communication and stakeholder engagement skills
- Professional qualifications such as ABIFM or MBIFM, or equivalent experience
Targeted Search Strategy
Drawing on our specialist facilities management network, we conducted a focused search for candidates with experience managing high-quality office environments within property, professional services, and corporate settings.
We prioritised individuals whodemonstrated:
- Strong organisational capability
- A proactive and practical approach
- Excellent attention to detail
- Team leadership experience
- Strong service standards and customer focus
- The ability to work effectively with senior stakeholders
Candidate Assessment
Candidates were assessed against both technical and cultural requirements, ensuring they possessed the facilities management capability, leadership style, and professionalism required to succeed within Berkeley St Edward’s environment.
The Outcome
We successfully appointed an experienced Office & Facilities Manager who quickly integrated into the organisation and took ownership of the workplace and facilities function.
The successful candidate brought strong operational experience, excellent communication skills, and a proactive approach to improving service delivery across the office environment.
Results Delivered
Improved Office Operations
The appointed manager introduced more structured workplace processes, improving the efficiency and consistency of office administration and facilities support.
Enhanced Health & SafetyManagement
The candidate strengthened health & safety protocols, including fire drills, emergency procedures, and compliance documentation, ensuring the workplace remained safe and well-managed.
Stronger Supplier and ContractManagement
Through effective procurement and supplier oversight, the candidate improved service delivery while identifying cost efficiencies across workplace services.
Team Leadership
By providing clear leadership and support, the candidate helped create a more collaborative and productive team environment across reception, administration, and facilities functions.
Professional Workplace Standards
The appointment helped maintain a well-presented, efficient, and professional office environment aligned with Berkeley St Edward’s high standards.
The Impact
The placement provided Berkeley St Edward with a capable Office & Facilities Manager who could support both operational performance and long-term workplace improvement.
Key benefits delivered included:
- Improved office and facilities management processes
- Enhanced health & safety compliance
- Stronger contractor and supplier performance
- Increased operational efficiency
- Better team coordination and workplace support
- Continued delivery of a professional and high-quality office environment
This successful appointment demonstrates Maxwell Stephens’ expertise in recruiting facilities and workplace professionals who combine operational capability, leadership, and service excellence within demanding corporate environments.