Background
We were tasked with finding an exceptional Operations Manager for Bespoke Cleaning, a dynamic and expanding cleaning company based in London. The company required a candidate with a proven track record in managing prestigious contracts and demanding clients, demonstrating hands-on leadership in a small but ambitious company.
The Challenge
High Expectations: The ideal candidate needed to possess charm, first-class communication skills, and a high-energy, positive attitude.
Diverse Skill Set: The role required a mix of operational, administrative, and leadership skills, with specific expertise in compliance, HR, and performance management.
Experience Required: Candidates needed at least five years of experience in facilities management, particularly within the cleaning or FM industry.
Specific Qualifications: Knowledge of CHAS, Safe Contractor, and Avetta was essential, with a preference for candidates holding BICS, IOSH certification, and MBIFM membership.
Recruitment Process
1. Understanding Client Needs:
We conducted in-depth consultations with Bespoke Cleaning's Director to fully understand the role's requirements, company culture, and strategic goals. This helped us tailor our search to find candidates who would thrive in a fast-paced, hands-on environment.
2. Extensive Search:
Leveraging our extensive database and industry contacts, we identified potential candidates who matched the stringent criteria. Our search extended to professionals with a demonstrated ability to mobilise new contracts, ensure compliance, and lead operations teams effectively.
3. Rigorous Screening:
Each candidate underwent a thorough screening process, including detailed interviews to assess their skills, experience, and cultural fit. We focused on their ability to handle high-pressure environments, their problem-solving abilities, and their leadership style.
4. Client Collaboration:
We maintained close communication with Bespoke Cleaning throughout the process, providing regular updates and receiving feedback on shortlisted candidates. This collaborative approach ensured that the selected candidates met all the specific requirements and expectations.
The Results
We successfully placed an outstanding Operations Manager who met all the client's criteria. The selected candidate brought over five years of experience in facilities management, a deep understanding of HR law and compliance, and a proven track record of driving performance in demanding environments.