Client Overview
Business Growth Fund (BGF) is one of the UK's leading investment firms, providing long-term growth capital to ambitious small and medium-sized businesses across the country. Operating a national office network, BGF supports hundreds of growing organisations while maintaining a strong reputation for professionalism, operational excellence and responsible investment.
To support its continued expansion, BGF required a strategic Head of Facilities capable of leading the Facilities Management function across its UK estate while ensuring every workplace reflected the organisation's high standards, values and culture.
The Challenge
BGF approached Maxwell Stephens to recruit a Head of Facilities to take responsibility for the strategic leadership and operational management of its national property portfolio.
The successful candidate would oversee Facilities Management across eight offices, with responsibility for maintaining safe, compliant, efficient and high-quality working environments that supported both employees and business performance. With future expansion anticipated, the organisation required an individual capable of building scalable FM processes and supporting long-term growth.
This was a broad leadership role requiring expertise across:
- Strategic Facilities Management.
- Hard and Soft FM service delivery.
- Health, Safety and Environmental compliance.
- Supplier procurement and contract management.
- Budget ownership and financial planning.
- Multi-site operational leadership.
- Stakeholder engagement at executive level.
- Workplace standards, sustainability and continuous improvement.
Given the strategic nature of the appointment, BGF required someone who could quickly become a trusted business partner, providing both operational excellence and long-term strategic direction.
Our Approach
Maxwell Stephens conducted a highly targeted executive search, identifying senior Facilities Management professionals with experience leading complex, multi-site corporate estates.
Our recruitment process included:
- Comprehensive Client Consultation – Working closely with BGF's leadership team to understand the organisation's culture, strategic objectives and long-term vision for the Facilities function.
- Targeted Executive Search – Leveraging our extensive Facilities Management network to identify candidates with proven experience in corporate real estate, supplier management, financial oversight and strategic operational leadership.
- Rigorous Assessment – Carefully evaluating candidates on technical expertise, leadership capability, commercial awareness, stakeholder management and their ability to drive organisational improvement.
The Outcome
Maxwell Stephens successfully recruited an exceptional Head of Facilities who brought extensive experience in corporate Facilities Management, operational leadership, health & safety and financial management.
The successful appointment quickly made a significant impact across the organisation by:
- Providing Strategic Leadership – Taking responsibility for Facilities Management across BGF's national office portfolio while ensuring every workplace operated to the highest standards.
- Driving Operational Excellence – Implementing robust hard and soft FM strategies that improved service delivery, strengthened contractor performance and enhanced operational consistency across all sites.
- Leading Health & Safety – Establishing a proactive approach to health, safety and environmental management, ensuring full statutory compliance while promoting a positive safety culture throughout the business.
- Strengthening Financial Performance – Working closely with the finance team to manage Facilities budgets effectively, delivering value for money while maintaining exceptional service standards.
- Supporting Future Growth – Developing scalable Facilities Management processes capable of supporting BGF's continued expansion and evolving workplace requirements.
A Successful Partnership
This appointment reinforced Maxwell Stephens' reputation for delivering senior Facilities Management leaders capable of combining strategic vision with operational excellence. By understanding both the technical demands of the role and the wider commercial objectives of the business, we successfully identified a leader who continues to support Business Growth Fund's operational performance, workplace standards and long-term organisational success.