From Fixer to Facilitator: Elevating Boston University London's Campus Management


Two years ago, we were tasked with recruiting a Facilities & Projects Manager for Boston University London (BU London). This case study highlights the successful placement and subsequent career advancement of the candidate, who has now become the Head of Facilities due to their outstanding performance.

Boston University’s London campus offers a diverse range of study abroad programs and plays a crucial role in providing a supportive and efficient environment for students and faculty. With a strong emphasis on maintaining high standards of facilities management, BU London sought a candidate who could not only manage day-to-day operations but also drive projects and improvements.

The Challenge

BU London needed a Facilities & Projects Manager who could:

• Oversee the maintenance and operation of the campus facilities.

• Lead projects aimed at improving infrastructure and services.

• Ensure compliance with health and safety regulations.

• Enhance the overall campus experience for students and staff.

The ideal candidate had to possess a unique blend of technical skills, project management expertise, and a proactive approach to problem-solving.

The Results

After a thorough evaluation, we presented BU London with a shortlist of exceptional candidates. The chosen candidate not only met but exceeded all the requirements.

From the onset, the selected Facilities & Projects Manager demonstrated exceptional leadership and technical acumen. They successfully managed several critical projects, including:

• Upgrading campus infrastructure to support a growing student population.

• Implementing energy-efficient solutions to reduce operational costs.

• Enhancing safety protocols and compliance measures.

The candidate's remarkable performance did not go unnoticed. Within two years, they were promoted to Head of Facilities, a testament to their hard work, dedication, and innovative approach. Key achievements in their new role include:

• Strategic planning and execution of large-scale renovation projects.

• Streamlining facilities operations to improve efficiency and service quality.

• Fostering a culture of continuous improvement and sustainability.

“Maxwell Stephens delivered an outstanding candidate who has transformed our facilities management approach. Their ability to lead and innovate has been instrumental in enhancing our campus environment. We are thrilled with the results and look forward to continuing our partnership with Maxwell Stephens for future recruitment needs.” - BU London's Leadership Team

"I have now been working at Boston University for 2 Years and enjoying the post very much.  This has all come about because you helped make it happen of which I have very grateful indeed." - Candidate testimonial