Close Brothers, a prominent financial services group, required strategic leadership in facilities operations at their Crown Place and Wimbledon Bridge House locations in London.
Role 1: Facilities Operations and Projects Team Leader
Challenge: Close Brothers needed a skilled leader to oversee day-to-day operations, manage Facilities Helpdesk Coordinators and Mailroom teams, and ensure compliance with health and safety regulations.
Solution: Leveraging our industry expertise, we identified candidates with robust leadership skills and extensive experience in project management and stakeholder engagement. A rigorous screening process, including technical assessments and behavioral interviews, ensured alignment with Close Brothers' operational needs.
Result: We successfully placed a highly qualified Team Leader who demonstrated exceptional leadership and technical expertise. Their proactive approach and adherence to budgetary and compliance requirements made them instrumental in enhancing operational efficiency at Close Brothers.
Role 2: Facilities Operations Coordinator
Challenge: Close Brothers sought an Operations Coordinator to manage facilities services comprehensively, including health and safety, security, and project coordination across multiple sites.
Solution: Through targeted networking and meticulous screening, we identified a candidate with a strong operational mindset, customer service skills, and experience in managing third-party contractors. They excelled in quality assurance, health and safety compliance, and front-of-house support.
Result: The appointed Coordinator seamlessly integrated into Close Brothers, driving improvements in compliance, contractor management, and space planning. Their proactive management ensured smooth operations, delivering high-quality service to internal stakeholders and contractors alike.
Combined Outcome
Our tailored recruitment approach successfully met Close Brothers' needs for strategic leadership and operational excellence in facilities management. By leveraging our network and rigorous selection process, we placed candidates who not only met but exceeded expectations, contributing significantly to Close Brothers' operational success and client satisfaction.