Leading the Way: Seamlessly Integrating Facilities Management at Close Brothers


We recently completed the recruitment process for the role of Facilities Operations and Projects Team Leader at Crown Place, London, for Close Brothers. This case study outlines the key aspects of the role, the challenges faced, and our effective strategy in sourcing and placing the ideal candidate.

The Challenge

Close Brothers required a Facilities Operations and Projects Team Leader to oversee the day-to-day running and organisation of the Facilities Helpdesk Coordinators and Mailroom teams, ensure delivery of hard and soft services, and maintain compliance with health and safety legislation. The role demanded an individual with strong leadership skills, project management experience, and the ability to manage contractors and stakeholders effectively.

The role required competencies in people management, working with people, relating and networking, process management, and customer orientation.

To understand the specific requirements and company culture, we engaged extensively with Close Brothers. Leveraging our industry network and robust recruitment methodologies, we identified candidates with significant experience in facilities management, technical proficiency, and strong interpersonal skills. Candidates underwent a rigorous screening process involving technical assessments, behavioral interviews, and comprehensive reference checks. This ensured alignment with Close Brothers' operational needs and customer service expectations.

The Results

Following meticulous evaluation, we successfully placed a highly qualified Facilities Operations and Projects Team Leader. The appointed candidate demonstrated exceptional leadership, technical expertise, and a proactive approach to facilities management challenges. Their ability to manage diverse responsibilities and adhere to stringent budgetary and compliance requirements made them an ideal fit for Close Brothers.