Background & Client Overview
Maxwell Stephens has developed a long-standing track record of recruiting high-calibre Facilities Management professionals for Cushman & Wakefield, one of the world’s leading commercial real estate services organisations.
Over the course of this relationship, we successfully recruited eight Roving Facilities Managers to support Cushman & Wakefield’s UK operations.
Based from the organisation’s UK head office at 125 Old Broad Street, London, these professionals were responsible for managing multi-site, multi-client portfolios across a variety of property types.
The assignments required experienced Facilities Managers capable of moving confidently between different buildings, clients and operational environments while maintaining consistent standards of service, compliance and commercial performance.
The Challenge
The Roving Facilities Manager role demanded a particularly adaptable type of FM professional.
Rather than taking responsibility for a single building or client account, successful candidates needed to support multiple sites and stakeholders, rapidly understand different operational requirements and maintain Cushman & Wakefield’s service standards across a varied portfolio.
The primary objective was to support the delivery of high-quality Facilities Management services while contributing to service strategy, financial performance and continuous improvement.
Key responsibilities included:
Multi-Site Facilities Management
Supporting the management of multiple properties and client accounts, adapting effectively to different operational requirements and service environments.
Budget Management
Preparing and managing budgets across multiple locations, obtaining appropriate approvals and ensuring expenditure remained within agreed parameters.
Service Delivery
Supporting the delivery of Facilities Management services in accordance with contractual obligations and agreed client expectations.
Service Strategy & Business Planning
Contributing to the development and implementation of FM service strategies and business plans across assigned portfolios.
Client & Tenant Relationships
Building strong working relationships with clients, occupiers and tenants while maintaining a responsive and professional service.
Supplier & Service Provider Management
Working effectively with contractors and service partners to ensure agreed standards of service were consistently maintained.
SLA & KPI Management
Monitoring performance against service level agreements and key performance indicators, identifying areas requiring attention and supporting corrective action.
Performance Reporting
Coordinating performance reports, analysing results and using available information to identify opportunities for service improvement.
Health & Safety
Ensuring health and safety responsibilities were effectively managed across the relevant properties and portfolios.
Business Development Support
Promoting Cushman & Wakefield’s FM capabilities to existing and prospective clients and helping identify opportunities to strengthen client relationships.
Our Recruitment Approach
Recruiting successfully for a roving role required a different approach from a conventional single-site Facilities Management search.
Candidates needed strong technical and operational FM knowledge, but they also required the adaptability, organisation and interpersonal skills necessary to move between multiple sites, clients and service environments.
Our assessment therefore focused on experience in:
- multi-site Facilities Management
- multi-client property portfolios
- budget preparation and financial control
- SLA and KPI management
- client and tenant engagement
- supplier and contractor management
- health and safety compliance
- performance reporting
- continuous improvement
- commercial and business-development awareness
- working independently across changing environments
Particular emphasis was placed on candidates capable of quickly understanding new properties and client requirements while maintaining consistent service standards.
Through our specialist Facilities Management network, targeted candidate searches and detailed assessment process, Maxwell Stephens successfully recruited eight Roving Facilities Managers for Cushman & Wakefield.
Outcome & Impact
The successful recruitment of eight professionals provided Cushman & Wakefield with additional Facilities Management capability across its multi-site and multi-client portfolios.
Eight Successful Appointments
Successfully filling eight Roving Facilities Manager positions demonstrates both the recurring nature of Cushman & Wakefield’s requirement and Maxwell Stephens’ ability to consistently identify professionals suited to this specialist type of role.
Stronger Multi-Site Service Delivery
The appointed Facilities Managers supported effective FM delivery across multiple locations, helping maintain consistent service standards despite varying property and client requirements.
Enhanced Client & Tenant Relationships
Strong communication and stakeholder-management skills enabled the successful candidates to build productive relationships with clients, tenants and service partners.
Greater Financial Oversight
Effective budget management and expenditure monitoring supported Cushman & Wakefield in maintaining financial discipline across assigned portfolios.
Stronger Performance Management
Regular monitoring of SLAs and KPIs provided greater visibility of service performance and helped identify opportunities for continuous improvement.
Consistent Health & Safety Management
The Facilities Managers maintained a strong focus on health and safety responsibilities, supporting compliant and professionally managed environments across multiple locations.
Support for Continuous Improvement
Through performance analysis, client engagement and operational oversight, the successful candidates contributed to the ongoing improvement of Facilities services across their respective portfolios.
Outcome
The successful recruitment of eight Roving Facilities Managers demonstrates Maxwell Stephens’ ability to support a major global real estate organisation with an ongoing requirement for specialist FM talent.
These appointments required professionals capable of balancing multi-site operations, client relationships, budgets, compliance, performance management and commercial awareness while adapting quickly to different properties and working environments.
The continued success of the assignments reflects Maxwell Stephens’ expertise in identifying Facilities professionals who possess not only the technical experience required, but also the flexibility, stakeholder skills and commercial understanding needed to succeed within complex outsourced and multi-client FM environments.
Looking to recruit Facilities Managers across multiple sites or client portfolios? Contact Maxwell Stephens to discuss your Facilities Management recruitment requirements.