Client Overview
Evelyn & Partners is a leading professional services firm providing integrated wealth management, professional advisory and financial services to clients across the UK. With a national office network and a strong focus on service excellence, the organisation requires a high-performing property and facilities function capable of supporting employees, clients and business operations across multiple locations.
To strengthen its Property Management function, Evelyn & Partners required an experienced Regional Facilities Manager to oversee facilities operations across the South region, ensuring consistency, compliance and service excellence across a geographically dispersed portfolio.
The appointment was critical to supporting operational resilience, stakeholder satisfaction and the continued delivery of high-quality workplace services.
The Challenge
Evelyn & Partners required a Regional Facilities Manager capable of providing leadership, operational oversight and supplier management across multiple offices within the South region.
The successful candidate would be responsible for ensuring that both hard and soft facilities services were delivered consistently across the portfolio while supporting wider property management objectives and business continuity requirements.
Key areas of responsibility included:
• Regional facilities management
• Hard and soft services oversight
• Outsourced supplier management
• Cleaning, front-of-house and MEP contractor coordination
• Health, safety and statutory compliance
• Emergency response and incident escalation
• Budget management and cost control
• Stakeholder engagement and communication
• Office condition assessments and service improvements
• Relocation and workplace change support
• Tender processes and supplier transition management
• Risk register review and operational governance
The role required a facilities professional capable of balancing day-to-day operational delivery with strategic oversight, ensuring local office teams received clear support while maintaining consistent service standards across the region.
Strong leadership and communication skills were essential, particularly given the need to engage effectively with local management, senior stakeholders, regional facilities teams and external service providers.
Our Approach
Understanding the Requirement
Maxwell Stephens worked closely with Evelyn & Partners to understand the structure of the property management function, the operational requirements of the South region and the leadership qualities needed for the role.
The successful candidate would need to demonstrate strong regional FM experience, supplier management capability and the ability to operate confidently within a professional services environment.
Specialist Search Process
Drawing upon our extensive Facilities Management and Workplace Services network, we conducted a targeted search focused on candidates with experience across:
• Regional Facilities Management
• Multi-Site Workplace Operations
• Professional Services Environments
• Hard and Soft FM Services
• Contractor and Supplier Management
• Health & Safety Compliance
• Emergency Response and Business Continuity
• Budget and Cost Management
• Workplace Relocations and Projects
Particular emphasis was placed on identifying candidates with a minimum of five years’ facilities management experience and a proven ability to manage multiple ongoing priorities across a regional portfolio.
Candidate Assessment
Candidates were assessed against a comprehensive range of technical, operational and behavioural competencies, including:
• Regional facilities management expertise
• Hard and soft services knowledge
• Supplier and contractor performance management
• Stakeholder engagement and communication
• Leadership and team support capability
• Budget management and financial awareness
• Emergency response and incident management
• Risk management and compliance oversight
• Problem-solving and decision-making ability
Our assessment process focused on identifying an individual capable of delivering operational consistency while strengthening communication, supplier accountability and workplace service standards across the region.
The Outcome
Maxwell Stephens successfully appointed a highly experienced Regional Facilities Manager with the technical capability, leadership skills and stakeholder management experience required for the role.
The successful candidate brought a strong background in facilities management across multi-site environments and demonstrated the ability to provide clear direction, structure and operational support.
Key strengths included:
• Extensive regional facilities management experience
• Strong hard and soft services knowledge
• Proven outsourced supplier management expertise
• Health, safety and compliance capability
• Effective budget management and cost control skills
• Strong stakeholder engagement and communication abilities
• Experience supporting relocation and workplace change projects
• A proactive and solutions-focused leadership style
Following their appointment, the Regional Facilities Manager quickly integrated into the Property Management function and assumed responsibility for facilities performance across the South region.
Results Delivered
The appointment delivered significant benefits across Evelyn & Partners’ regional office portfolio, including:
• Enhanced operational oversight across multiple locations
• Improved management of outsourced suppliers and service partners
• Stronger consistency across cleaning, front-of-house and MEP services
• Strengthened health, safety and compliance governance
• Improved emergency response and incident escalation processes
• Enhanced stakeholder communication and local management support
• Improved budget planning and cost control
• Greater visibility of risk, office condition and service performance
The successful placement provided Evelyn & Partners with a Regional Facilities Manager capable of supporting operational excellence, regional consistency and a high-quality workplace experience across the South region.
Specialist Regional Facilities Management Recruitment
Maxwell Stephens supports professional services firms, corporate occupiers and national organisations with specialist recruitment solutions across facilities, workplace and property management.
Our expertise includes:
• Regional Facilities Management
• Multi-Site Facilities Leadership
• Workplace Operations
• Hard & Soft FM Services
• Contractor & Supplier Management
• Health & Safety Compliance
• Workplace Projects & Relocations
• Strategic Facilities Leadership
By combining specialist Facilities Management recruitment expertise with a deep understanding of multi-site workplace operations, we help organisations secure the professionals responsible for delivering safe, compliant and high-performing environments across regional and national portfolios.