This appointment was responsible for ensuring the smooth operation of Fred Perry's retail estate across the UK, Europe and the United States, providing end-to-end coordination of facilities and maintenance activities while maintaining high operational standards and strict budget control.
The successful candidate acted as the central point of contact for all store maintenance issues, ensuring repairs were completed quickly, efficiently and with minimal disruption to trading.
Key responsibilities included:
- Managing planned and reactive maintenance across the international retail portfolio.
- Sourcing, appointing and managing maintenance contractors and specialist suppliers.
- Ensuring stores, building services and equipment remained fully operational.
- Monitoring contractor performance and service standards.
- Managing maintenance contracts and supplier relationships.
- Ensuring compliance with Health & Safety legislation and statutory requirements.
- Supporting new store openings, refurbishments and improvement projects.
- Conducting regular site visits across the retail estate.
- Managing purchase orders, invoices and facilities budgets.
- Maintaining accurate facilities records and asset databases.
- Producing financial reports and supporting budget forecasting.
The position combined operational facilities management with strong commercial administration, requiring excellent organisation and close collaboration with both internal stakeholders and external service providers.
The Candidate
To succeed in this role, the successful candidate needed previous experience within Facilities Management, Retail Property or Store Maintenance, together with the ability to manage a fast-paced and geographically dispersed property portfolio.
Given the international nature of the role, outstanding communication and organisational skills were essential, along with the confidence to build strong relationships with contractors, suppliers, store managers and senior stakeholders.
We focused our search on candidates who demonstrated:
- Experience coordinating multi-site retail facilities operations.
- Strong contractor and supplier management skills.
- Knowledge of Health & Safety legislation and compliance.
- Experience managing maintenance budgets, purchase orders and invoices.
- Excellent organisational and administrative abilities.
- Strong commercial awareness and financial accuracy.
- Advanced Microsoft Office skills and facilities database experience.
- A proactive, customer-focused approach with excellent problem-solving ability.
- Flexibility to travel regularly across the retail estate.
Following a targeted search and rigorous assessment process, Maxwell Stephens successfully identified and appointed a candidate with the operational expertise, commercial awareness and stakeholder management skills required to support Fred Perry's growing international retail portfolio. The successful appointment strengthened facilities delivery across the estate, ensuring stores remained safe, compliant and operational while supporting the brand's continued expansion.