Client Overview
Get Living is one of the UK’s most innovative build-to-rent operators, redefining the private rental sector through a customer-focused approach to residential living. Managing homes on behalf of long-term investors, the organisation has built a reputation for delivering exceptional resident experiences, operational excellence and community-focused developments.
With major residential and student accommodation developments expanding across London, including significant growth in Elephant & Castle, Get Living required a Facilities and Inventory Manager to support the efficient operation of its resident-facing services, facilities infrastructure and inventory management functions.
The appointment was critical in ensuring operational consistency, regulatory compliance and service excellence across both the Welcome Office and Home Plus operations.
The Challenge
Get Living required a Facilities and Inventory Manager capable of combining facilities management expertise with strong operational, inventory and supplier management skills.
The successful candidate would be responsible for supporting the smooth operation of key resident services while maintaining high standards of health and safety, compliance and inventory control.
Key areas of responsibility included:
• Facilities management and workplace operations
• Welcome Office management
• Inventory and stock control
• Health, safety and compliance management
• Contractor and supplier management
• Service contract oversight
• Budget management and financial reporting
• Procurement and purchasing processes
• Operational administration and reporting
• Resident support services
• Emergency response and out-of-hours support
• Continuous improvement and service delivery
The role required an individual capable of managing both operational and administrative responsibilities while supporting a fast-growing residential portfolio.
Strong organisational skills, commercial awareness and a customer-focused mindset were essential to ensuring services remained aligned with Get Living’s commitment to delivering an exceptional resident experience.
Our Approach
Understanding the Requirement
Maxwell Stephens worked closely with Get Living to gain a detailed understanding of the organisation’s operating model, service standards and long-term objectives.
The successful candidate needed to demonstrate strong facilities management capability while possessing the flexibility and interpersonal skills required to thrive within a customer-centric build-to-rent environment.
Specialist Search Process
Drawing upon our extensive Facilities Management and Residential Property network, we conducted a targeted search focused on candidates with experience across:
• Facilities Management
• Residential Property Operations
• Build-to-Rent Environments
• Inventory and Asset Management
• Health & Safety Compliance
• Contractor and Supplier Management
• Budget and Procurement Management
• Customer Service Operations
• Workplace and Facilities Coordination
Particular emphasis was placed on identifying candidates capable of balancing operational efficiency with high-quality resident and stakeholder engagement.
Candidate Assessment
Candidates were assessed against a comprehensive range of technical, operational and behavioural competencies, including:
• Facilities and operational management expertise
• Inventory and stock control experience
• Health, safety and compliance knowledge
• Supplier and contractor management capability
• Budget management and financial administration
• Project coordination and organisational skills
• Stakeholder engagement and communication
• Customer service and resident experience focus
Our recruitment process focused on identifying an individual capable of supporting both operational performance and the wider customer experience objectives of the organisation.
The Outcome
Maxwell Stephens successfully appointed a highly experienced Facilities and Inventory Manager who demonstrated the technical expertise, organisational capability and customer-focused approach required for the role.
The successful candidate brought strong operational management experience together with a proven ability to manage facilities services, inventory control and supplier relationships.
Key strengths included:
• Extensive facilities and operational management experience
• Strong health, safety and compliance expertise
• Proven inventory and stock management capability
• Effective contractor and supplier management skills
• Strong budget management and reporting experience
• Excellent stakeholder engagement and communication abilities
• A proactive and solutions-focused management style
• Strong alignment with Get Living’s customer-centric culture
Following their appointment, the Facilities and Inventory Manager assumed responsibility for supporting operational performance across key resident service functions while helping to maintain the high standards expected across the portfolio.
Results Delivered
The appointment delivered significant benefits across Get Living’s operations, including:
• Enhanced management of facilities and workplace operations
• Improved inventory control and stock management processes
• Strengthened health, safety and compliance oversight
• Improved supplier and contractor performance management
• Enhanced budgetary control and operational reporting
• Increased efficiency across resident support services
• Improved operational resilience and service continuity
• Continued support for an exceptional resident experience
The successful placement provided Get Living with a Facilities and Inventory Manager capable of supporting operational excellence while contributing to the organisation’s mission of transforming the rental experience.
Specialist Residential & Facilities Management Recruitment
Maxwell Stephens supports build-to-rent operators, residential landlords, property owners and managing agents with specialist recruitment solutions across facilities management, residential operations and property services.
Our expertise includes:
• Facilities Management
• Residential Property Operations
• Build-to-Rent Recruitment
• Inventory & Asset Management
• Health & Safety Compliance
• Contractor Management
• Workplace & Operational Services
• Strategic Facilities Leadership
By combining specialist Facilities Management recruitment expertise with a deep understanding of residential property operations, we help organisations secure the professionals responsible for delivering safe, efficient and customer-focused living environments.