Background
Global is one of Europe's leading media and entertainment companies, home to some of the UK's most recognised radio brands including Heart, Capital, Classic FM, LBC, Radio X, Smooth and Capital XTRA. Reaching more than 50 million people every week across radio, digital, podcasts, outdoor advertising and live events, Global has built a reputation for innovation, creativity and exceptional workplace culture.
As the organisation continued to grow, Global partnered exclusively with Maxwell Stephens to recruit a Head of Facilities for its London headquarters. This was a strategically important leadership appointment requiring an individual capable of delivering an outstanding workplace experience while supporting one of the UK's most dynamic media organisations.
The Challenge
Global required an experienced Facilities leader who could shape the future of its workplace strategy while ensuring the smooth day-to-day operation of its busy London headquarters.
The successful candidate would be responsible for creating a workplace that reflected Global's innovative culture, balancing operational excellence with employee experience, technology and continuous improvement.
Key responsibilities included:
- Developing and delivering the organisation's Facilities Management strategy.
- Leading all workplace operations across the London headquarters.
- Managing hard and soft Facilities Management services.
- Driving innovation and workplace technology improvements.
- Leading and developing the Facilities team.
- Managing supplier relationships and outsourced contracts.
- Overseeing Health & Safety compliance and statutory obligations.
- Managing operational and capital budgets.
- Supporting workplace projects, refurbishments and future planning.
- Acting as the senior point of contact for all workplace and facilities matters.
The role required an exceptional leader capable of operating strategically while remaining closely connected to day-to-day operations.
Our Approach
Following an in-depth consultation process with Global's leadership team, Maxwell Stephens developed a detailed understanding of the organisation's culture, values and long-term workplace ambitions.
This enabled us to create a highly targeted executive search strategy focused on identifying leaders who could combine technical Facilities Management expertise with commercial awareness, innovation and outstanding people leadership.
Our search focused on candidates with experience in:
- Corporate Workplace and Facilities Management.
- Multi-site operational leadership.
- Supplier and contract management.
- Health & Safety governance.
- Workplace technology and innovation.
- Strategic planning and budget management.
- Team leadership and organisational development.
- Stakeholder management at executive level.
Within just one week, Maxwell Stephens presented a shortlist of five exceptional candidates.
Three candidates progressed to interview, with one ultimately appointed to the role.
The Outcome
The successful candidate brought extensive experience leading workplace operations within high-profile corporate environments together with a modern, people-focused approach to Facilities Management.
Since joining Global, they have successfully:
- Strengthened workplace operations across the London headquarters.
- Developed a clear Facilities strategy aligned with business objectives.
- Enhanced supplier performance and contract governance.
- Improved employee workplace experience.
- Introduced innovative workplace technologies and processes.
- Led and developed a high-performing Facilities team.
- Supported the continued growth of one of the UK's leading media organisations.
The appointment reinforced Maxwell Stephens' reputation for delivering senior Facilities Management leaders who combine operational excellence with strategic vision.
Building Workplaces That Reflect Great Brands
For organisations like Global, Facilities Management is about far more than buildings—it's about creating an environment where creativity, collaboration and innovation can thrive.
By combining our specialist industry knowledge with a rigorous executive search process, Maxwell Stephens helped Global appoint a Head of Facilities capable of supporting both its people and its ambitious growth plans.
"For the second time now, Peter has secured me an truly unbelievable and unique role. Peter's understanding of my desires when seeking a new role as a client has now been demonstrated twice - he knew what I was looking for and didn't present anything back until it was the right match. The process was easy, straight-forward, stress free, no fuss and honest, no question too big or too small and the guidance and insight provided were spot on throughout the interview process. Without doubt, I would recommend working with Peter and will undoubtedly do so again. Thanks Peter and the Maxwell Stephens team."