Background
Greystar is one of the world's largest and most respected real estate companies, specialising in the investment, development and management of high-quality residential communities. Operating across multiple international markets, Greystar is renowned for delivering exceptional resident experiences through premium property management, operational excellence and industry-leading service standards.
To support the continued success of its Sailmakers development, Greystar appointed Maxwell Stephens to recruit a Facilities Manager a pivotal leadership role responsible for maintaining the building's technical infrastructure, leading the on-site facilities team and delivering an outstanding living environment for residents.
The Challenge
The Facilities Manager would play a critical role in supporting the Community Manager while ensuring the smooth day-to-day operation of one of Greystar's premium residential developments.
The successful candidate needed to combine strong technical facilities expertise with exceptional leadership and customer service skills, balancing operational efficiency with an outstanding resident experience.
Key responsibilities included:
- Managing all hard services, building maintenance and technical infrastructure.
- Overseeing mechanical, electrical and plant equipment.
- Developing and managing Planned Preventative Maintenance (PPM) programmes.
- Leading, mentoring and developing the on-site facilities team.
- Managing contractors and supplier performance.
- Ensuring statutory compliance across all building services.
- Working closely with local authorities, fire services and regulatory bodies.
- Supporting budget planning and financial performance.
- Responding quickly to resident maintenance issues and service requests.
- Maintaining the highest standards of health, safety and operational compliance.
Greystar required a proactive leader capable of maintaining a premium residential environment while delivering exceptional customer service to residents and stakeholders alike.
Our Approach
Working closely with Greystar's leadership team, Maxwell Stephens developed a detailed understanding of the technical requirements of the role, the operational demands of the Sailmakers development and the organisation's customer-first culture.
Our executive search focused on identifying professionals with experience managing premium residential, build-to-rent, hotel or corporate accommodation environments where service excellence is fundamental.
We targeted candidates with expertise in:
- Residential Facilities Management.
- Building Services and Technical Operations.
- Mechanical and Electrical systems.
- Health & Safety and statutory compliance.
- Contractor and supplier management.
- Team leadership and staff development.
- Budget management.
- Resident and customer engagement.
Each shortlisted candidate underwent a comprehensive assessment of their technical competence, leadership capability, commercial awareness and cultural alignment to ensure they could successfully represent the Greystar brand.
The Outcome
Maxwell Stephens successfully appointed an experienced Facilities Manager who quickly established themselves within the Sailmakers development, delivering immediate improvements across operational performance, compliance and resident satisfaction.
The successful candidate brought extensive technical expertise, strong people management skills and a proactive, customer-focused approach that aligned perfectly with Greystar's service standards.
Results Delivered
The appointment delivered measurable improvements across several key areas:
Operational Excellence
Building services and maintenance programmes were streamlined, ensuring mechanical, electrical and plant equipment operated efficiently while reducing downtime and improving service reliability.
Compliance & Safety
Robust management of statutory compliance, Health & Safety and fire safety strengthened operational governance and ensured the development consistently met all regulatory requirements.
Team Leadership
The Facilities Manager successfully recruited, developed and motivated the on-site maintenance team, creating a collaborative, high-performing facilities function.
Enhanced Resident Experience
Through proactive communication and rapid issue resolution, resident satisfaction improved significantly, reinforcing Greystar's reputation for delivering exceptional customer service.
Financial Performance
Careful management of maintenance budgets, contractors and supplier performance helped optimise costs while maintaining the premium standards expected across the development.
The Impact
The successful appointment strengthened the operational performance of the Sailmakers development, ensuring Greystar continued to deliver a safe, efficient and first-class residential environment.
This project demonstrates Maxwell Stephens' expertise in recruiting high-calibre Facilities Management professionals for premium residential, Build-to-Rent and mixed-use developments, where technical capability, leadership and customer service are equally critical to success.