Client Overview
Hampshire Trust Bank (HTB) is a specialist UK bank providing savings accounts and specialist lending solutions to businesses and individuals. Operating within a highly regulated financial services environment, the bank places significant emphasis on operational resilience, workplace efficiency and regulatory compliance.
To support its continued growth, Hampshire Trust Bank partnered with Maxwell Stephens to recruit an experienced Office & Facilities Manager to oversee the day-to-day management of its corporate headquarters and ensure the delivery of first-class workplace services.
The Challenge
Hampshire Trust Bank required an experienced Office & Facilities Manager capable of managing all workplace services within a regulated banking environment.
The successful candidate needed to balance operational excellence with strict compliance, ensuring the workplace remained safe, efficient and fully aligned with regulatory requirements.
Key responsibilities included:
- Managing all workplace services, including maintenance, security, cleaning, utilities and office support.
- Procuring and managing facilities contracts and supplier relationships.
- Acting as the primary liaison with the landlord and managing agents.
- Leading Health & Safety, fire safety and statutory compliance activities.
- Developing and maintaining Business Continuity and Disaster Recovery plans.
- Managing office moves, workplace changes and departmental relocations.
- Supporting employee onboarding and workplace setup.
- Monitoring facilities budgets and driving value for money.
- Maintaining exceptional workplace standards for employees and visitors.
The role required an experienced Facilities Manager with strong organisational skills, commercial awareness and a proactive approach to service delivery.
Our Approach
Maxwell Stephens worked closely with Hampshire Trust Bank to gain a detailed understanding of the role, the culture of the organisation and the technical requirements of the appointment.
Drawing upon our specialist Facilities Management network, we conducted a targeted search for professionals with experience working within corporate and financial services environments.
Our assessment process focused on candidates who demonstrated:
- Corporate Facilities and Office Management experience.
- Strong contractor and supplier management capability.
- Health & Safety and statutory compliance expertise.
- Business Continuity and Disaster Recovery knowledge.
- Budget management and commercial awareness.
- Excellent stakeholder engagement skills.
- A proactive, customer-focused approach.
Each shortlisted candidate underwent a comprehensive assessment to ensure both technical competence and cultural fit.
The Outcome
Maxwell Stephens successfully appointed an experienced Office & Facilities Manager who quickly became a key member of Hampshire Trust Bank's operational leadership team.
Bringing extensive workplace management experience, the successful candidate assumed responsibility for all facilities operations while strengthening governance, supplier performance and workplace efficiency.
Results Delivered
Enhanced Workplace Operations
The successful candidate ensured the seamless delivery of all workplace services, maintaining a safe, efficient and productive working environment.
Stronger Compliance & Governance
Health & Safety, fire safety and statutory compliance procedures were strengthened, reducing operational risk and ensuring continued regulatory compliance.
Improved Business Continuity
Comprehensive Business Continuity and Disaster Recovery plans were developed, maintained and regularly tested to improve organisational resilience.
Better Supplier Performance
Effective management of contractors and service providers improved service quality, accountability and value for money across the facilities function.
Operational Efficiency
Workplace moves, departmental changes and office reconfigurations were delivered smoothly, supporting business growth while minimising disruption.
The Impact
The appointment strengthened Hampshire Trust Bank's workplace operations by providing experienced leadership across facilities management, compliance, supplier management and business continuity.
By delivering a safe, efficient and well-managed working environment, the successful candidate enabled the organisation to focus on its core banking operations while maintaining the high standards expected within the financial services sector.
This successful appointment demonstrates Maxwell Stephens' expertise in recruiting Facilities and Workplace Management professionals for banks, financial institutions and other highly regulated corporate environments.