Client Overview
Local Pensions Partnership (LPP) is one of the UK’s leading pension services organisations, managing more than £21 billion in pension assets on behalf of public sector pension schemes. Operating from multiple locations across the country, LPP provides critical services to thousands of members, employers, and stakeholders.
As the organisation continued to grow and evolve, LPP required an experienced Facilities Manager to oversee facilities operations across its national office portfolio and ensure the delivery of safe, compliant, and efficient working environments.
The Challenge
LPP required a Facilities Manager capable of leading facilities operations across four UK offices while supporting the organisation’s wider operational objectives.
The role demanded a versatile professional with strong leadership skills, technical facilities management expertise, and the ability to manage multiple priorities across a geographically dispersed estate.
Key responsibilities included:
- Managing facilities operations across multiple office locations
- Leading and developing the facilities team
- Overseeing health & safety programmes and compliance activities
- Managing supplier and contractor relationships
- Negotiating contracts and service agreements
- Supporting office relocations, internal moves, and workplace projects
- Ensuring compliance with ISO standards and data protection requirements
- Managing facilities budgets and operational expenditure
- Driving service improvements and operational efficiencies
- Acting as a key stakeholder across the organisation
The successful candidate needed to combine operational excellence with strong communication skills and the ability to build relationships at all levels of the business.
Our Approach
Understanding the Requirement
We worked closely with LPP to gain a thorough understanding of the organisation’s operational structure, facilities requirements, and long-term objectives.
Particular emphasis was placed on identifying candidates with:
- Multi-site facilities management experience
- Strong leadership and team management capability
- Health & safety expertise
- Project management experience
- Supplier and contract management skills
- Experience within corporate or financial services environments
- Strong communication and stakeholder engagement abilities
Targeted Search Strategy
Drawing on our extensive facilities management network, we conducted a focused search for professionals with experience managing complex office portfolios and delivering facilities services across multiple locations.
We prioritised candidates who demonstrated:
- Proven operational leadership
- Experience managing workplace change projects
- Strong compliance and governance knowledge
- Commercial awareness and budget management expertise
- A proactive and solutions-focused approach
Candidate Assessment
Candidates underwent a comprehensive assessment process evaluating technical knowledge, leadership capability, project management experience, and cultural fit.
Special attention was given to their experience managing facilities teams, leading office moves, overseeing compliance programmes, and delivering service improvements.
The Outcome
We successfully appointed a highly experienced Facilities Manager who brought extensive multi-site facilities management expertise, strong leadership skills, and a proven track record of operational delivery.
The successful candidate quickly established themselves within the organisation, taking ownership of facilities operations across all locations and implementing improvements that enhanced service delivery and operational effectiveness.
Results Delivered
Multi-Site Operational Leadership
The appointed Facilities Manager provided effective oversight across all four offices, ensuring consistency of service delivery and operational standards throughout the estate.
Enhanced Compliance and Safety
Strong management of health & safety programmes, policies, and procedures strengthened compliance and supported a safe working environment for employees and visitors.
Effective Project Delivery
The candidate successfully managed workplace projects, including office moves and accommodation changes, ensuring minimal disruption to business operations.
Improved Supplier Management
Through effective contract negotiation and supplier oversight, service performance was strengthened while maintaining value for money.
Strong Team Leadership
The Facilities Manager developed strong relationships across the business and provided clear leadership to the facilities team, driving engagement and performance.
The Impact
The appointment strengthened facilities management across LPP’s national portfolio, delivering operational improvements and supporting the organisation’s continued growth.
Key benefits delivered include:
- Improved facilities performance across all locations
- Enhanced compliance and health & safety management
- Stronger contractor and supplier relationships
- Effective delivery of workplace projects and office moves
- Greater operational consistency and efficiency
- Improved support for employees and business stakeholders
This successful placement highlights Maxwell Stephens’ expertise in recruiting facilities management professionals capable of leading multi-site operations, managing complex stakeholder environments, and delivering long-term operational value.