Background & Client Overview
Mountain Warehouse, a leading outdoor retailer operating in a fast-paced and rapidly growing environment, appointed Maxwell Stephens to recruit an experienced Office & Facilities Manager to oversee and support its workplace operations.
The full-time, permanent position carried responsibility for two office locations in Victoria, alongside remote oversight of sites in Coventry and Dalston. As the business continued to grow, Mountain Warehouse required a professional who could ensure its workplaces remained efficient, safe and well managed while adapting to changing operational requirements.
The successful candidate needed to combine Office Management and Facilities Management expertise with strong stakeholder engagement, contract management, compliance and a practical, hands-on approach.
The Challenge
The breadth of the position made finding the right balance of skills particularly important.
Mountain Warehouse needed someone capable of managing the everyday demands of busy office environments while maintaining effective oversight of additional locations remotely. The successful candidate also needed the personality and flexibility to thrive within an entrepreneurial, fast-moving retail organisation.
Key requirements included:
Multi-Site Office & Facilities Management
Taking responsibility for the effective day-to-day management of Mountain Warehouse's Victoria offices while providing remote Facilities support to Coventry and Dalston.
Workplace Operations
Ensuring office environments remained functional, organised and well equipped to support employees and wider business operations.
Contract & Supplier Management
Managing external service providers and contracts, monitoring performance and ensuring Facilities services met the organisation's requirements.
Health & Safety Compliance
Maintaining appropriate workplace health and safety procedures and supporting a safe environment for employees and visitors.
Maintenance Coordination
Managing planned and reactive Facilities requirements and ensuring property issues were identified and resolved efficiently.
Stakeholder Management
Building effective relationships with employees, senior managers, suppliers, contractors and other stakeholders across the business.
Remote Site Support
Providing effective oversight of sites outside London while ensuring local Facilities requirements continued to receive appropriate attention.
Hands-On Problem-Solving
Taking a practical and proactive approach to workplace issues and being comfortable dealing directly with day-to-day operational requirements.
Supporting Business Growth
Adapting Facilities and workplace services as Mountain Warehouse expanded and ensuring the function continued to support the changing needs of the organisation.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for professionals with experience spanning both Office Management and Facilities Management.
The role required more than technical FM expertise. Mountain Warehouse needed someone approachable, organised and commercially aware who could work effectively with colleagues at every level while remaining comfortable taking ownership of practical workplace issues.
Our assessment focused on candidates with experience in:
- office and Facilities Management
- multi-site workplace operations
- supplier and contract management
- health and safety compliance
- maintenance coordination
- remote site management
- senior stakeholder engagement
- workplace problem-solving
- fast-paced commercial environments
- supporting growing organisations
Particular emphasis was placed on identifying candidates who were hands-on, responsive and adaptable, with the ability to work independently while maintaining strong relationships across the business.
Following a detailed search and selection process, Maxwell Stephens successfully placed a highly capable Office & Facilities Manager with Mountain Warehouse.
Outcome & Impact
The successful appointment provided Mountain Warehouse with an experienced professional capable of taking ownership of workplace operations across its multi-site portfolio.
Stronger Day-to-Day Workplace Management
The Office & Facilities Manager provided dedicated oversight of the Victoria offices, supporting consistent standards and reliable day-to-day operations.
Improved Multi-Site Coordination
The candidate's ability to manage locations both directly and remotely strengthened coordination between the Victoria, Coventry and Dalston sites.
Enhanced Supplier & Contract Management
Structured management of contractors and service providers supported more consistent Facilities service delivery and clearer accountability.
Stronger Health & Safety Oversight
The successful candidate maintained a clear focus on workplace health and safety, supporting safe and appropriately managed environments across the portfolio.
Improved Stakeholder Support
Strong interpersonal and communication skills enabled the Office & Facilities Manager to build productive relationships across the organisation and respond effectively to employee and management requirements.
Greater Operational Flexibility
A practical, hands-on approach enabled the candidate to respond effectively to changing priorities within Mountain Warehouse's fast-moving business environment.
Support for Continued Growth
By strengthening the management of office and Facilities operations, the appointment provided Mountain Warehouse with additional workplace capability to support its ongoing development and expansion.
Outcome
The successful placement gave Mountain Warehouse an Office & Facilities Manager capable of combining multi-site workplace operations, supplier management, compliance, stakeholder engagement and practical problem-solving within a rapidly growing retail business.
The appointment demonstrates Maxwell Stephens' ability to recruit Office and Facilities professionals who can thrive in dynamic, entrepreneurial environments, where adaptability and a hands-on attitude are just as important as technical Facilities Management experience.
Looking for an experienced Office & Facilities Manager to support a growing multi-site business? Contact Maxwell Stephens to discuss your recruitment requirements.