Mountain Warehouse Office & Facilities Manager Recruitment

Background

Mountain Warehouse, a leading outdoor retailer operating in a fast-paced and rapidly growing environment, appointed Maxwell Stephens to recruit an experienced Office & Facilities Manager to oversee and support its workplace operations.

The full-time, permanent position carried responsibility for two office locations in Victoria, alongside remote oversight of sites in Coventry and Dalston. As the business continued to grow, Mountain Warehouse needed someone who could keep its workplaces efficient, safe and well managed while adapting to changing operational requirements.

The successful candidate needed to combine office management and facilities management expertise with strong stakeholder engagement, contract management, compliance and a practical, hands-on approach.

The Challenge

The breadth of the position made finding the right balance of skills particularly important. Mountain Warehouse needed someone capable of managing the everyday demands of busy office environments while maintaining effective oversight of additional locations remotely. They also needed the personality and flexibility to thrive within an entrepreneurial, fast-moving retail organisation.

Key requirements included:

• Multi-site office and facilities management. Day-to-day management of Mountain Warehouse's Victoria offices while providing remote facilities support to Coventry and Dalston.
• Workplace operations. Keeping office environments functional, organised and well equipped to support employees and wider business operations.
• Contract and supplier management. Managing external service providers and contracts, monitoring performance and ensuring facilities services met the organisation's requirements.
• Health and safety compliance. Maintaining appropriate workplace health and safety procedures and supporting a safe environment for employees and visitors.
• Maintenance coordination. Managing planned and reactive facilities requirements and ensuring property issues were identified and resolved efficiently.
• Stakeholder management. Building effective relationships with employees, senior managers, suppliers, contractors and other stakeholders across the business.
• Remote site support. Effective oversight of sites outside London while ensuring local facilities requirements continued to receive appropriate attention.
• Hands-on problem-solving. A practical, proactive approach to workplace issues and comfort dealing directly with day-to-day operational requirements.
• Supporting business growth. Adapting facilities and workplace services as Mountain Warehouse expanded, so the function continued to support the changing needs of the organisation.

Our Approach

Maxwell Stephens conducted a targeted search for professionals with experience spanning both office management and facilities management.

The role required more than technical FM expertise. Mountain Warehouse needed someone approachable, organised and commercially aware who could work effectively with colleagues at every level while remaining comfortable taking ownership of practical workplace issues. Combined office and facilities roles often attract candidates who are strong on one side and light on the other, so our assessment tested both.

We focused on candidates with experience in:

• office and facilities management
• multi-site workplace operations
• supplier and contract management
• health and safety compliance
• maintenance coordination
• remote site management
• senior stakeholder engagement
• workplace problem-solving
• fast-paced commercial environments
• supporting growing organisations

Particular emphasis was placed on identifying candidates who were hands-on, responsive and adaptable, with the ability to work independently while maintaining strong relationships across the business.

The Outcome

Following a detailed search and selection process, Maxwell Stephens placed a highly capable Office & Facilities Manager with Mountain Warehouse. The appointment gave the business an experienced professional able to take ownership of workplace operations across its multi-site portfolio:

• Stronger day-to-day workplace management. Dedicated oversight of the Victoria offices, supporting consistent standards and reliable day-to-day operations.
• Improved multi-site coordination. The candidate's ability to manage locations both directly and remotely strengthened coordination between the Victoria, Coventry and Dalston sites.
• Better supplier and contract management. Structured management of contractors and service providers supported more consistent facilities service delivery and clearer accountability.
• Stronger health and safety oversight. A clear focus on workplace health and safety, supporting safe and appropriately managed environments across the portfolio.
• Improved stakeholder support. Strong interpersonal and communication skills enabled the Office & Facilities Manager to build productive relationships across the organisation and respond effectively to employee and management requirements.
• Greater operational flexibility. A practical, hands-on approach enabled the candidate to respond effectively to changing priorities within Mountain Warehouse's fast-moving business environment.
• Support for continued growth. By strengthening the management of office and facilities operations, the appointment gave Mountain Warehouse additional workplace capability to support its ongoing development and expansion.

Why This Placement Worked

The placement gave Mountain Warehouse an Office & Facilities Manager who combines multi-site workplace operations, supplier management, compliance, stakeholder engagement and practical problem-solving within a rapidly growing retail business.

It also shows what matters when recruiting office and facilities professionals for entrepreneurial environments: adaptability and a hands-on attitude count for as much as technical facilities management experience, and a search that only tests the latter will miss it.

If you need an experienced Office & Facilities Manager to support a growing multi-site business, Maxwell Stephens can help. Get in touch with our team.