Mastering the Suite Spot: Transforming Novotel London West's Facilities Management


We recently filled the critical role of Facilities Manager for Novotel London West. Novotel, part of the Accor Hotels group, is renowned for its commitment to providing exceptional guest experiences and maintaining high standards of service. The Facilities Manager role is pivotal in ensuring a safe, efficient, and welcoming environment for both employees and guests.

The Challenge

Novotel London West needed a Facilities Manager to oversee the maintenance of their plant, electrical, and mechanical installations, as well as to coordinate Environment, Health, and Safety (EHS) compliance. This role required someone with extensive experience in facilities management, exceptional organisational skills, and the ability to maintain confidentiality due to the sensitive nature of the industry. Additionally, the candidate needed to be flexible with working hours and capable of managing multiple priorities.

We embarked on a comprehensive search to find a candidate who not only possessed the technical expertise required but also demonstrated a strong commitment to customer service and teamwork. We focused on individuals with a proven track record in:

• Strategic facilities management

• EHS compliance and auditing

• Maintenance and operational efficiency

• Budget management and cost control

• Team leadership and training

The Results

Upon placement, the new Facilities Manager quickly took charge of their responsibilities, demonstrating exceptional capability and dedication. Key achievements included:

1. Office Relocation:

Managed all aspects of the office relocation project, ensuring minimal disruption and maintaining high service standards throughout the process.

2. Workspace Management:

Ensured the availability of a professional and effective working environment, overseeing services such as cleaning, reception, and workspace safety and security.

3. Budget Management:

Controlled the operational costs budget, ensuring cost-effective coverage for office rent, utilities, maintenance, IT equipment, and other essential services.

4. Maintenance Oversight:

Planned and ran core services including maintenance, heating, air cooling, and electrical systems.

Oversaw quality control, technical insurance, contracts, planned maintenance, and waste management.

5. Health, Safety & Environment:

Implemented EHS systems and procedures, conducting internal audits, and ensuring compliance with regulatory and ISO requirements.

Advised senior management on all aspects of environmental legislation and company policies, promoting energy, water, and gas-saving practices.

6. Team Leadership:

Formed a vital link between the Maintenance Department, Health & Safety Department, and other areas of the hotel.

Provided training and support to employees on EHS and emergency procedures, fostering a culture of safety and efficiency.