We pride ourselves on sourcing the very best talent in facilities management. When longstanding client Paddington Works approached us to recruit an Operations Manager to oversee both commercial and residential properties across two prime West London locations, we knew discretion and precision were key. With strict instructions to manage the process carefully, Paddington Works entrusted us to identify a standout professional who could take full ownership of their spaces, their people, and their operational excellence.
The Challenge
The role demanded a seasoned operations professional with the skillset to manage a multi-purpose portfolio that included coworking spaces, studios, meeting rooms, event areas, and premium residential flats. This wasn’t just about maintaining bricks and mortar—it was about creating vibrant, inspiring spaces where people thrive, fully aligned with the ethos of Paddington Works.
The successful candidate would need to:
- Oversee daily operations across two bustling West London sites.
- Deliver seamless facilities and property management across commercial and residential assets.
- Lead on planned and reactive maintenance, budget management, and third-party contractor relationships.
- Own improvement projects from conception through to completion.
- Ensure exceptional occupier experiences with an eye for both operational detail and aesthetics.
In addition to this, the individual had to be highly organised, tech-savvy, and driven by high standards of service delivery—all while remaining hands-on, proactive, and solutions-focused.
Our Approach
With our extensive experience in the facilities management space, we quickly set about identifying candidates with the right blend of experience and energy.
We prioritised individuals with:
5+ years in similar roles (FM/operations/chartered or quantity surveying).
Experience managing both residential and commercial property.
Strong communication and contractor management skills.
A track record of delivering projects on time and on budget.
A keen interest in creating positive social and environmental impact through their work.
Throughout the search, we maintained complete confidentiality and ensured we positioned the opportunity in a way that would attract candidates who not only had the right technical experience but also shared the innovative and community-driven values of Paddington Works.
The Outcome
We successfully placed a dynamic and experienced Operations Manager who brought not only technical expertise but also a forward-thinking mindset that aligned perfectly with Paddington Works' innovative, wellness-focused environments. Our client was delighted with the quality of candidates we presented and the seamless process from initial brief to successful hire.