Background & Client Overview
Runnymede Borough Council appointed Maxwell Stephens to recruit a Facilities Management Assistant to support the effective operation and upkeep of its Civic Centre and surrounding areas.
Working within the Council’s Environmental Services function, the role provided essential day-to-day support to the Facilities Management Officer and helped ensure the Civic Centre remained safe, clean, compliant and fully operational for employees, visitors and members of the public.
The successful candidate needed to combine practical Facilities Management experience with strong organisation, attention to detail and the ability to work effectively within a busy public-sector environment.
The Challenge
Runnymede Borough Council required a Facilities Management Assistant capable of supporting a broad range of operational responsibilities while maintaining consistently high workplace standards.
The role demanded someone practical, dependable and confident handling both planned duties and unexpected facilities issues.
Key requirements included:
Fault Reporting & Minor Repairs
Managing the fault-reporting process, responding to Facilities issues and carrying out appropriate minor repairs where required.
Maintenance Coordination
Arranging repairs and servicing for equipment and ensuring maintenance activity was completed promptly and effectively.
Safety Testing & Compliance
Supporting routine safety testing and helping ensure equipment and Facilities processes remained aligned with relevant statutory requirements.
Cleaning Supervision
Overseeing cleaning staff and helping maintain high standards of cleanliness and hygiene throughout the Civic Centre.
Logistics & Supplies
Coordinating deliveries and supporting the management of stationery and other essential workplace supplies.
Facilities Support
Providing practical assistance to the Facilities Management Officer and helping ensure the Civic Centre and surrounding areas remained safe, functional and well maintained.
Customer & Team Communication
Working effectively with colleagues, contractors, visitors and other stakeholders within a public-facing environment.
Our Recruitment Approach
Maxwell Stephens conducted a targeted search for candidates with relevant experience in Facilities Management support, building operations and public-facing environments.
Our assessment process focused on both practical capability and attitude.
Candidates were evaluated on their:
- understanding of day-to-day Facilities Management
- ability to manage fault-reporting systems
- practical maintenance and minor-repair experience
- knowledge of health and safety procedures
- experience supervising cleaning or support services
- organisational and logistical skills
- communication and teamwork
- ability to work reliably within a public-sector setting
Following a detailed recruitment and interview process, Maxwell Stephens successfully placed a highly capable Facilities Management Assistant with Runnymede Borough Council.
Outcome & Impact
The successful candidate integrated quickly into the Facilities team and provided valuable operational support across the Civic Centre.
Improved Fault Management
The Facilities Management Assistant effectively managed fault reporting and supported minor repairs, helping ensure building issues were identified and addressed promptly.
Stronger Maintenance Coordination
Equipment servicing, repairs and safety testing were coordinated effectively, supporting the continued reliability of essential workplace systems.
Enhanced Compliance
The candidate supported routine safety checks and helped ensure relevant Facilities activities remained aligned with legislative and operational requirements.
Improved Cleaning Standards
Effective supervision of cleaning staff helped maintain consistently high levels of cleanliness and hygiene throughout the Civic Centre.
More Efficient Workplace Logistics
The candidate managed deliveries, stationery supplies and other practical Facilities requirements, helping ensure day-to-day operations ran smoothly.
Stronger Team Support
Good communication and a collaborative approach enabled the Facilities Management Assistant to work effectively with the Facilities Management Officer, colleagues and wider stakeholders.
Outcome
The successful placement provided Runnymede Borough Council with a dependable Facilities Management professional capable of supporting both the practical operation and compliance requirements of a busy Civic Centre.
The appointment demonstrates Maxwell Stephens’ ability to recruit Facilities Management professionals at all levels, including the operational support roles that are essential to maintaining safe, efficient and high-quality public-sector environments.
Looking for a Facilities Management Assistant or Facilities Coordinator to strengthen your operational team? Contact Maxwell Stephens to discuss your recruitment requirements.