Overview
Our firm was recently approached by StoneHage Fleming to assist in recruiting a Facilities and Maintenance Assistant for their London office. The client required a candidate capable of supporting the smooth running of their office through a combination of facilities management, hospitality, post room, and general administrative duties.
The Challenge
StoneHage Fleming was seeking a candidate with a strong blend of hard and soft facilities management experience, excellent organisational skills, and the ability to engage with a wide range of stakeholders, from internal teams to external vendors. The role demanded a proactive, hands-on professional capable of managing daily operational tasks while supporting compliance, health and safety, and budget management.
Key challenges included:
• Finding a candidate with experience in both hard and soft FM services, including minor repairs, office moves, and vendor liaison.
• Ensuring strong knowledge of health and safety policies and legislative requirements.
• Identifying someone with excellent interpersonal skills and a customer service mindset to interact effectively with staff and external contacts.
Our Approach
Maxwell Stephens leveraged its extensive network within the facilities management sector to identify high-quality candidates with the right mix of technical and soft skills. We:
• Conducted a targeted search focusing on candidates with at least two years of hard and soft FM experience and NEBOSH or IOSH qualifications.
• Assessed candidates for organisational skills, communication abilities, and a proactive approach to facilities management.
• Managed the end-to-end recruitment process, from shortlisting and interviewing to offer negotiation and onboarding support.
The Outcome
We successfully placed a highly capable Facilities and Maintenance Assistant who exceeded the client’s expectations. The successful candidate demonstrated:
• Strong experience in managing office facilities, minor repairs, and vendor relationships.
• Proficiency in Microsoft Office and other key office systems.
• Excellent organisational skills and attention to detail, ensuring smooth day-to-day operations.
• A proactive, “can-do” attitude and a commitment to delivering high levels of customer service.