Client Overview
Tenpin Ltd is one of the UK’s leading leisure and entertainment operators, with bowling and family entertainment venues located across the country. With a nationwide estate supporting thousands of customers every week, the business required a Facilities Manager capable of ensuring its venues remained safe, compliant, well-maintained and operationally efficient.
Based from the company’s head office in Cranfield, Bedfordshire, the role was central to supporting Tenpin’s repairs and maintenance programme across its growing property portfolio.
The Challenge
Tenpin approached Maxwell Stephens to recruit a Facilities Manager who could take ownership of maintenance coordination, contractor management and facilities support across its national estate.
The successful candidate needed to combine strong operational experience with excellent communication skills and the ability to manage multiple priorities across a fast-paced leisure environment.
Key requirements included:
• Experience managing repairs and maintenance programmes across multiple sites.
• Strong contractor and supplier management skills.
• The ability to support operational teams across a nationwide estate.
• Excellent organisation and attention to detail.
• Strong MS Office capability and reporting skills.
• A proactive, service-focused approach.
• The ability to build positive relationships with internal stakeholders and external partners.
Given the customer-facing nature of Tenpin’s venues, it was essential to appoint someone who understood the importance of minimising disruption, maintaining high standards and ensuring facilities issues were resolved quickly and effectively.
Our Approach
Maxwell Stephens conducted a focused recruitment campaign, targeting Facilities Management professionals with relevant experience in leisure, retail, hospitality and multi-site operational environments.
Our process included:
• A detailed review of Tenpin’s requirements and estate profile.
• Targeted candidate sourcing through our specialist FM network.
• Screening for multi-site maintenance experience and contractor management capability.
• Assessment of communication style, stakeholder management and cultural fit.
• Presentation of a shortlist of candidates able to deliver immediate operational value.
The Outcome
Maxwell Stephens successfully placed a highly capable Facilities Manager who closely matched Tenpin’s operational and cultural requirements.
The appointed candidate brought strong experience in facilities management, maintenance coordination and supplier management, enabling Tenpin to strengthen the delivery of repairs and maintenance across its estate.
Their appointment supported:
• Improved coordination of maintenance activity across venues.
• Stronger contractor and supplier management.
• Enhanced operational efficiency.
• Continued compliance and safety across the estate.
• Better support for venue teams and customers nationwide.
This successful recruitment demonstrates Maxwell Stephens’ expertise in identifying Facilities Management professionals who can deliver practical, operational impact within fast-moving, customer-facing environments.