Homing In on Excellence: Thames Reach’s Strategic Property Management Success


Thames Reach is committed to ending street homelessness and helping vulnerable individuals live in decent homes, build supportive relationships, and lead fulfilling lives. Their property portfolio includes a variety of facilities such as the Employment Academy, Elmfield House, Hudson House, multiple 1-bed flats under the Brokerage and Resettlement in Lambeth (BRiL) program, Peer Landlord houses, Deptford Reach, and Robertson Street Hostel. Ensuring these properties are well-managed and compliant with health and safety regulations is crucial to their mission.

The Challenge

The Property and Facilities Manager role at Thames Reach is pivotal in maximizing income from the charity’s properties while maintaining high standards of property management and health and safety compliance. Reporting to the Director of Finance and Central Services, the successful candidate is responsible for managing Thames Reach’s property assets, leading compliance efforts, managing contracts, and supporting property transactions. The role requires managing a team to deliver efficient and responsive facilities and building services operations.

We sought a candidate with a recognised professional qualification in property maintenance or facilities management and substantial experience managing facilities in complex organisations. Essential qualities included excellent interpersonal and communication skills, flexibility, strategic thinking, and a proven track record of managing and motivating teams.

We conducted a thorough recruitment process to identify the ideal candidate for Thames Reach. This involved understanding the specific needs and goals of Thames Reach, sourcing candidates with the right qualifications and experience, and evaluating their fit for the role through rigorous interviews and assessments.

The Results

The successful candidate brought a wealth of experience and a proactive, strategic approach to property and facilities management. With their leadership, Thames Reach expects to see continued excellence in property management, compliance, and the efficient operation of their facilities, supporting the charity's overarching mission to end street homelessness.

"Working with Maxwell Stephens has been a seamless experience. Their expertise in facilities management recruitment ensured we found a candidate who not only met our technical requirements but also aligned with our mission and values. We are confident that our new Property and Facilities Manager will significantly contribute to our goals and help us continue our vital work." - Director of Finance and Central Services, Thames Reach.