Precision and Professionalism: Revolutionising Facilities Management at Turner & Townsend


Turner & Townsend is a globally renowned professional services organisation specializing in consultancy, delivery, operations, and program management services for businesses that invest in, own, and operate assets. Known for its entrepreneurial and expert team, Turner & Townsend ensures exceptional client service through world-class learning and development. Their values-driven culture promotes collaboration and excellence, aiming to deliver outstanding value to clients, markets, and communities worldwide.

The Challenge

Turner & Townsend required a Facilities Manager to oversee their London office facilities, ensuring an efficient, productive, and professional environment. The role's primary objective was to manage the office facilities to reflect the company's brand and high standards. Key responsibilities included:

• Maintaining office facility standards at all times.

• Managing a local facilities team comprising a facilities coordinator and three receptionists.

• Overseeing suppliers (catering, Hard FM, Soft FM, and minor suppliers) to ensure compliance with contracts and timely payments.

• Managing the relationship with the tenant of sublet space, ensuring charges align with lease provisions.

• Ensuring compliance with legislation and company standards.

• Managing health and safety duties, including first aid provision, emergency procedures, and safe systems of work.

• Maintaining reception operations during core hours (8:00 AM - 6:00 PM).

• Ensuring the availability of telephone systems, stationary, kitchen supplies, and office equipment.

• Managing security processes, including access pass issuance.

• Responding to facilities-related queries and managing internal staff moves, including floor plans, furniture, IT infrastructure, and phones.

Turner & Townsend needed a candidate with relevant experience in facilities management, strong leadership skills, and a deep understanding of health and safety regulations. The ideal candidate would also possess excellent communication skills and the ability to manage multiple tasks effectively.

The Results

Leveraging our extensive network and industry expertise, we successfully identified and recruited a Facilities Manager who met all of Turner & Townsend’s requirements. The successful candidate brought extensive experience in facilities management, strong leadership capabilities, and a deep understanding of health and safety regulations.

Their effective communication skills and project management expertise have already made a positive impact on the operations at Turner & Townsend's London office. The new Facilities Manager has successfully maintained high facility standards, effectively managed the facilities team, ensured compliance with health and safety regulations, and improved supplier management processes.