Strengthening Facilities Services at University College London through effective FM Recruitment

Founded in 1826 in the heart of London, University College London (UCL) is London’s leading multidisciplinary university, with more than 13,000 staff and 42,000 students from 150 different countries. UCL has its main campus in the Bloomsbury area of central London, with a number of institutes and teaching hospitals elsewhere in central London and satellite campuses in Queen Elizabeth Olympic Park in Stratford, east London and in Doha, Qatar.

Following numerous successful past recruitment campaigns, UCL contacted Maxwell Stephens directly to assist in the recruitment of a Facilities Manager on an exclusive basis.

“Maxwell Stephens have always  provided me with a brilliant service.  All the staff are exceptionally friendly and have taken the time and care to gain a full understanding of exactly what I am looking for.  They have always given me plenty of preparation prior to any interviews and kept me fully updated at all stages.  I would thoroughly recommend them – many thanks to a fantastic service!!”

The Position

The main purpose of this role is to supervise and monitor the delivery of a range of maintenance and facilities services within a designated group of area based buildings, ensuring the safe, efficient and effective deployment of staff and other resources.                  

The successful candidate would also provide a key point of contact for building users within the designated area on maintenance and facilities services issues. They would oversee/monitor the safe, efficient and effective provision of services; give instructions to staff and contractors and monitor progress, standards, costs etc, and initiate and manage the resolution of routine problems arising. These services could include: Maintenance, Security, Cleaning, Waste Management, Porters, Mail, Grounds Maintenance, Parking and Catering.

The Candidate

The executive search for this role required candidates who had a background and operational experience in estates maintenance and/or facilities services or in the delivery of “customer facing” services. Experience within the HE sector or similar environment involving complex building and engineering infrastructure was particularly desirable for the role.

This background would need to include practical experience in the supervision and monitoring of estates services/operations using contractors and directly employed staff. In addition the successful candidate needed to have practical knowledge, understanding and application of relevant Health and Safety legislation.