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March 5, 2024
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Career Advice

Starting a Career in Facilities Management: Qualifications, Experience and Routes into the Profession

March 5, 2024
|
Career Advice
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acilities Management is a broad, fast-evolving profession that plays a vital role in almost every organisation. From keeping buildings safe and compliant to improving workplace experience, reducing energy use and supporting business continuity, FM professionals influence how effectively people and places perform.

The sector continues to grow as technology advances, sustainability expectations increase and organisations place greater value on the quality of their workplaces. At the same time, the responsibilities placed on Facilities Management teams are becoming wider and more strategic.

For anyone considering a new career direction during National Careers Week, FM offers a variety of accessible routes, strong long-term prospects and opportunities to specialise across numerous disciplines.

What Is Facilities Management?

Facilities Management brings together the people, places, systems and services required to keep an organisation operating effectively.

Depending on the role and sector, responsibilities may include:

  • Building maintenance
  • Health and safety
  • Compliance
  • Cleaning and security
  • Energy management
  • Sustainability
  • Workplace strategy
  • Contractor management
  • Budgeting
  • Project delivery
  • Space planning
  • Business continuity

This breadth means there is no single “typical” FM career. Some professionals come from engineering or technical backgrounds, while others enter through administration, customer service, property, hospitality, health and safety or project management.

Education and Qualifications

A specific degree is not always required to start a career in Facilities Management, but relevant education can provide a strong foundation.

Useful degree subjects may include:

  • Facilities Management
  • Building Services Engineering
  • Property Management
  • Business Management
  • Construction
  • Surveying
  • Environmental Management

Facilities Management-specific degree programmes are becoming more widely available across UK universities, making the profession increasingly accessible through higher education.

However, a degree is only one route into the sector.

Apprenticeships

FM apprenticeships are becoming an increasingly popular entry point.

They allow individuals to gain practical experience while working towards a recognised qualification. This can be particularly valuable in a profession where day-to-day operational knowledge is just as important as academic understanding.

Apprenticeships may cover areas such as:

  • Facilities Services
  • Workplace Management
  • Building Services
  • Engineering
  • Health and Safety
  • Project Management

For employers, apprenticeships also provide an effective way to develop future talent and address long-term skills shortages.

Professional Qualifications

A range of professional qualifications can support career development within FM and its specialist disciplines.

Common examples include:

  • IWFM qualifications, covering different levels of workplace and facilities management
  • IOSH qualifications, supporting health and safety knowledge
  • NEBOSH qualifications, particularly for professionals with significant compliance or safety responsibilities

Other qualifications may be relevant depending on the direction you wish to take, including technical, environmental, property, project-management or engineering certifications.

Professional memberships can also help demonstrate commitment to the sector while providing access to networking, learning and industry resources.

Experience Is Just as Important

Qualifications can help you enter and progress within Facilities Management, but practical experience is often equally valuable.

Employers want candidates who understand how buildings and services operate in the real world.

Useful experience can be gained through:

  • Internships
  • Work placements
  • Apprenticeships
  • Entry-level FM roles
  • Office or site administration
  • Property support
  • Customer service
  • Maintenance coordination
  • Helpdesk positions
  • Contractor management

Even if you are not currently working in FM, your existing role may already involve transferable responsibilities.

For example, you may have experience in:

  • Managing suppliers
  • Coordinating repairs
  • Organising workplace services
  • Monitoring health and safety
  • Supporting office moves
  • Managing budgets
  • Handling customer complaints

These can all provide a foundation for a permanent move into Facilities Management.

Entry-Level Roles to Consider

Common starting points include:

  • Facilities Assistant
  • Facilities Coordinator
  • Helpdesk Coordinator
  • Workplace Assistant
  • Maintenance Administrator
  • Property Administrator
  • Health and Safety Assistant
  • Front of House Supervisor

These positions offer exposure to the operational side of FM and can lead into more senior roles such as Facilities Manager, Workplace Manager, Technical Services Manager or Head of Facilities.

Develop Core FM Skills

Successful FM professionals usually combine technical understanding with strong people and organisational skills.

Important capabilities include:

  • Communication
  • Problem-solving
  • Organisation
  • Customer service
  • Budget awareness
  • Contractor management
  • Attention to detail
  • Health and safety awareness
  • Digital confidence
  • Stakeholder management

Facilities Management is a people-focused profession. Even highly technical roles require the ability to explain issues clearly, manage expectations and build productive relationships.

Explore Different FM Specialisms

One of the greatest advantages of the sector is the range of possible career paths.

You may choose to specialise in:

  • Hard FM and engineering
  • Soft services
  • Workplace experience
  • Sustainability and energy
  • Health and safety
  • Building compliance
  • Projects and moves
  • Property and estates management
  • CAFM systems and data
  • Contract management

Understanding these different areas can help you identify where your interests and existing skills fit best.

Build Your Network

Networking can be especially useful when entering a new profession.

Consider attending:

  • IWFM events
  • Industry conferences
  • Local networking groups
  • Webinars
  • Careers fairs
  • LinkedIn discussions

Speaking with professionals already working in FM can provide insight into different roles, employers and career routes.

Final Thoughts

Facilities Management offers a varied and rewarding career for people from a wide range of backgrounds.

There is no single route into the profession. Degrees, apprenticeships, professional qualifications and transferable experience can all provide a starting point.

The most important step is to understand the type of role that interests you, identify the skills you already have and begin building relevant experience.

As organisations place greater emphasis on workplace performance, sustainability, technology and compliance, demand for capable FM professionals is likely to remain strong.

For those willing to learn, adapt and take on responsibility, Facilities Management offers excellent opportunities to build a long-term and highly versatile career.

Networking

A great way to get into the industry is to get out there and talk to FM professionals. In addition to providing valuable insights into the industry, networking can provide a range of opportunities and open doors that may not be accessible any other way. Attend industry events, join professional organizations, and connect with professionals in the field. Here are just some key events within the FM networking calendar:

  • Facilities Show - This provides the platform for professionals in the facility management supply chain to meet, share their expertise, and boost the industry. It is considered the leading facility management event in the world.
  • The Workplace Event - Showcasing the latest insights and developments in workplace experience and facilities management.
  • Futurebuild - Focussing on construction and the built environment, this respected exhibition and conference for the built environment showcases innovative solutions, inspiring ideas, share knowledge and drive sustainable construction at all levels

Remember that success in Facilities Management is a journey that involves continuous learning and adaptation to evolving industry standards. By combining education, practical experience, and a proactive approach to career development, you can build a successful career in Facilities Management.

If you are looking for a greater insight into beginning a career in Facilities Management, take a look at a day in the life of a Facilities Manager.