About the Client

Maxwell Stephens have been asked by a world-leading professional services organisation to recruit a Facilities & Operations Senior Manager for their London office — a flagship location at the heart of their European network.

Our client partners with some of the most influential leaders in business and society, helping them to tackle their biggest challenges and unlock new opportunities. With a strong heritage in strategy and transformation, they are now at the forefront of driving change through the perfect blend of digital innovation and human expertise.

Their London office is a central hub within their LAB system (London, Amsterdam, Brussels) — a place designed to inspire collaboration, creativity, and excellence.

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The Opportunity

This newly created role offers a unique opportunity to shape and elevate the workplace experience for employees and visiting clients alike.

As the Facilities & Operations Senior Manager, you’ll take ownership of day-to-day operations, ensuring that the London office delivers a truly world-class environment. Working closely with senior leadership and your counterparts across Europe, you’ll champion service excellence, operational efficiency, and a “great place to work” culture across all touchpoints.

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Key Responsibilities

Operational Leadership

• Lead all aspects of the London office’s facilities and operations — including Reception, Catering, Cleaning, M&E, and Logistics.

• Manage in-house and outsourced service partners, driving performance and ensuring delivery against SLAs and KPIs.

• Continuously seek ways to enhance service delivery, employee satisfaction, and workplace standards.

• Oversee operational budgets (Opex and Capex), using sound commercial judgement and regular financial reporting.

• Maintain strong relationships with landlords and building management teams to ensure smooth collaboration.

Health, Safety & Compliance

• Act as the site lead for Health, Safety and Environmental compliance.

• Ensure policies, training, and risk assessments are up to date and fully aligned with regulatory requirements.

• Support the Incident Response Team and lead regular resilience exercises to ensure business continuity.

Front of House & Events

• Oversee front-of-house and reception services to deliver an exceptional experience for all visitors and staff.

• Collaborate with internal stakeholders to ensure high-quality meetings, events, and client interactions.

• Work in partnership with technology and hospitality teams to deliver seamless on-site experiences.

Leadership & People

• Inspire, develop, and lead a high-performing operations team in London.

• Build a culture of accountability, professionalism, and teamwork.

• Work collaboratively with HR, IT, and Operations colleagues across Europe to share best practice and deliver consistent service standards.

Projects & Continuous Improvement

• Deliver key business improvement and workplace transformation projects.

• Use data-driven insights to report on space utilisation, attendance, and performance trends.

• Contribute to strategic LAB-wide initiatives that improve efficiency and employee experience.

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About You

• 10+ years’ experience in facilities or operational leadership within a complex, fast-paced environment.

• Proven experience working within a professional services or corporate setting.

• Strong technical knowledge of building systems and FM disciplines.

• Excellent understanding of Health & Safety and compliance requirements.

• Highly commercial with strong budget management and vendor performance experience.

• Confident communicator with excellent interpersonal and influencing skills.

• Strong analytical, reporting, and IT skills (Microsoft Office Suite).

• Degree-qualified or equivalent professional experience.

• Experience in event or client experience management would be advantageous.

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Why Join?

This is a rare opportunity to take ownership of facilities and operations within one of the most prestigious professional services environments in London.

You’ll join an organisation that truly values its people, invests in its workplaces, and empowers leaders to make an impact.

If you’re passionate about creating inspiring work environments and driving operational excellence, we want to hear from you.

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Apply Now

To apply, please contact Peter Forshaw OR William Pryke or upload your CV directly via the Maxwell Stephens website.

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