Are you an experienced Facilities professional ready to lead service excellence across a complex, multi-site estate?

Our client is a large, progressive and values-driven organisation with a significant and diverse campus environment. They are seeking an experienced Facilities Service Manager to lead the operational delivery of soft FM services, ensuring an outstanding customer experience and consistently high service standards.

This is a pivotal leadership role with real scope to influence service quality, sustainability, and long-term operational strategy.

The Opportunity

Reporting to the Head of Asset Management, you will take ownership of the operational delivery of facilities services across multiple campus locations. You’ll lead a dedicated team and manage key contractor relationships, ensuring cleaning, waste, postal services, room setups and associated soft FM services are delivered to exceptional standards.

This role offers the chance to:

• Lead and develop a high-performing facilities operations team

• Drive service innovation and digital process improvements

• Strengthen contractor performance and commercial value

• Champion sustainability and environmental initiatives

• Contribute to strategic estate and service planning

Key Responsibilities

• Provide day-to-day leadership to Facilities Operations teams

• Oversee delivery of soft FM services against KPIs, SLAs, compliance and budget targets

• Manage multi-million-pound service contracts and drive cost efficiencies

• Lead cleaning and waste service delivery across multiple sites

• Ensure statutory compliance and robust health & safety governance

• Produce monthly performance and financial reports

• Support long-term strategic planning and continuous service improvement

• Lead sustainability, energy efficiency and digital transformation initiatives

• Promote a positive, inclusive, customer-focused culture

About You

We’re looking for a confident, commercially aware and collaborative facilities leader who thrives in complex environments.

Essential:

• Degree qualified or equivalent professional experience

• Proven experience delivering FM services in a multi-site environment

• Strong experience managing cleaning, waste or soft FM contracts

• Financial management experience, including forecasting and budget control

• In-depth knowledge of statutory compliance and health & safety frameworks

• Experience managing contractor performance and driving service improvement

• Strong analytical and reporting skills

• Excellent stakeholder engagement and communication abilities

Desirable:

• Professional accreditation (e.g. IWFM)

• Experience within large, complex estates environments

• Experience contributing to strategic planning and policy development

Why Apply?

If you are a proactive facilities leader who combines operational expertise with strategic thinking. Please contact the Maxwell Stephens team on 02071184848 or send your CV to cv@maxwellstephens.com.

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