Are you a proactive, solutions-focused FM professional with experience in CAFM systems? Looking to take the next step in your facilities career with a fast-paced, high-profile commercial portfolio in the heart of London? If so, this could be the perfect opportunity for you.

An exciting position has arisen for an FM Helpdesk Co-ordinator to join a dynamic and growing facilities team based at a prestigious head office location near Oxford Circus. You’ll play a vital role in the day-to-day running of the FM helpdesk, ensuring all planned and reactive maintenance tasks are efficiently scheduled, tracked, and completed across a diverse portfolio of office, retail, and hospitality spaces in the Fitzrovia area.

What You'll Be Doing:

· Manage and co-ordinate the FM helpdesk (E logs CAFM system), ensuring all jobs are logged, assigned, and closed in a timely and efficient manner

· Respond to and resolve internal and external queries, liaising with tenants, contractors, asset managers, and the wider FM team

· Support the facilities team with raising POs, processing invoices, and collating data for quarterly reports

· Work collaboratively with Facilities Managers and Admin teams on key departmental projects and initiatives

· Maintain accurate supplier and compliance documentation, including work permits and RAMS

· Ensure H&S compliance processes are followed across all sites

About You:

Our client is looking for someone who is:

· Dynamic – forward-thinking and proactive

· Energetic – thrives under pressure and maintains a positive, can-do attitude

· Collaborative – an excellent communicator withstrong interpersonal skills

· Well-presented & professional – able to engagewith stakeholders at all levels

· Organised & solutions-driven – comfortable managing multiple priorities

Requirements:

Essential:

· 1+ year of experience in Facilities Management

· Working knowledge of E logs CAFM or similar system

· Confident IT user – especially Excel, Word, and Outlook

Desirable:

· Experience in mobilising CAFM systems across a portfolio

· Exposure to H&S compliance platforms (e.g .Quo oda)

Why Apply?

· Be part of a supportive, friendly, and ambitious facilities team

· Gain hands-on experience in a high-end, multi-use central London portfolio

· Opportunity for career progression and personal development

· Enjoy a varied and rewarding role where your input makes a visible difference

Apply Now

To apply, please contact the Maxwell Stephens team on 02071184848, or send your CV to cv@maxwellstephens.com.