We're recruiting on behalf of a well-established property organisation for an FM Helpdesk Coordinator to join a busy Facilities Management team supporting a diverse portfolio of high-quality commercial properties across Central London.

This is an excellent opportunity to join a collaborative team where you'll play a key role in ensuring maintenance requests, planned works and reactive tasks are delivered efficiently while providing exceptional service to tenants, contractors and internal stakeholders.

The Role

As the FM Helpdesk Coordinator, you'll be responsible for the day-to-day management of the Facilities Helpdesk, ensuring maintenance requests are logged, allocated, monitored and completed within agreed timescales. You'll act as the central point of contact for facilities-related enquiries and support the wider FM team with administration, compliance and reporting.

Key Responsibilities

• Coordinate the Facilities Helpdesk across a commercial property portfolio.
• Manage reactive maintenance requests and planned preventative maintenance (PPM) schedules.
• Allocate work orders to contractors and monitor progress through to completion.
• Liaise with tenants, contractors and internal stakeholders to provide timely updates.
• Raise purchase orders and support invoice processing.
• Assist with reporting and Facilities administration.
• Support Health & Safety compliance by ensuring documentation, RAMS and permits are in place before works commence.
• Escalate urgent issues where appropriate and help deliver an efficient, customer-focused FM service.

About You

We're looking for someone who is:

• Experienced within Facilities Management (minimum one year's experience preferred).
• Confident using CAFM systems (experience with Elog books or similar would be highly advantageous).
• Highly organised with excellent attention to detail.
• A strong communicator who enjoys building positive relationships.
• Proactive, solutions-focused and able to prioritise a busy workload.
• Competent using Microsoft Excel, Outlook and Word.

What's on Offer?

• Join a respected organisation with an established commercial property portfolio.
• Work within a supportive and collaborative Facilities Management team.
• Exposure to a varied portfolio of commercial buildings.
• Excellent opportunity to develop your FM career.
• Central London location with a dynamic working environment.

If you're looking for your next challenge within Facilities Management and enjoy working in a busy, customer-focused environment, we'd love to hear from you.

For a confidential discussion and further information, please apply directly or contact us in confidence on 0207 118 4848, or send your CV to cv@maxwellstephens.com.