Join the Revolution in Maintenance Management Software!

Are you ready to lead and shape the future of professional services in the maintenance management software arena? We are on the lookout for an exceptional individual to assume the pivotal role of Head of Professional Services at our clients dynamic company.

About Us:

Our client are a cutting-edge maintenance management software company pushing the boundaries of innovation. As they continue to soar to new heights, they need a visionary leader to join the team and redefine the standards of excellence in the facilities management industry.

The Challenge Awaits:

As the Head of Professional Services, you will be the driving force behind the evolution of their professional services department, working closely with the Product Director to carve a path aligned with company goals and client needs.

Your Mission:

Architect the Future: Define the strategic direction of our professional services department, tailored specifically to the facilities management industry.

Craft a Dream Team: Build and nurture a high-performing team of professionals, creating a powerhouse of expertise to deliver exceptional services to our clients.

Raise the Bar: Set and uphold departmental processes, standards, and best practices that guarantee consistent and efficient service delivery.

Deliver Excellence: Oversee the delivery of market-leading maintenance solutions, ensuring on-time delivery, client satisfaction, and unmatched quality.

Navigate the Maze: Review and evaluate purchase orders, negotiate contracts, and ensure compliance with company-specific requirements, policies, and contractual agreements.

Be the Maestro: Collaborate with sales and legal teams, providing detailed estimations for requested works and finalizing contractual terms and conditions.

Your Toolkit:

Proven Leadership: Proven experience in managing professional services teams and overseeing software implementation projects, preferably within the facilities management industry.

Industry Savvy: In-depth knowledge of CAFM software, facilities management industry processes, challenges, and emerging trends.

Project Maestro: Excellent project management skills, with the ability to juggle multiple projects, prioritize tasks, and meet deadlines.

People Whisperer: Exceptional leadership and people management abilities, with the power to motivate and inspire teams to conquer challenges in the facilities management domain.

Why Us?

Innovation Hub: Join a company at the forefront of innovation, where your ideas and expertise will shape the future of maintenance management software.

Global Impact: Travel to client sites and industry events, representing our brand as a thought leader and industry expert.

Collaborative Culture: Work with a passionate and dynamic team that values creativity, collaboration, and excellence.

Qualifications:

• Experience is Key: Proven track record in managing professional services teams and software implementation projects.

• Tech and Industry Know-how: Good knowledge of CAFM software, facilities management industry, and related technologies.

• Educational Edge: Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or equivalent work experience. A master's degree is a plus.

Ready to Lead the Charge?

If you're a visionary leader with a passion for innovation and a deep understanding of the facilities management industry, we want to hear from you! Elevate your career and be part of a revolution – apply now! Join our client in redefining the future of maintenance management software.

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.

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