Join our client, a dynamic Facilities Management company, in the heart of London, England, and become their next Senior Workplace Experience Manager.

As the key facilitator of exceptional workplace experiences, you'll play a pivotal role in ensuring both clients' people and customers receive unparalleled service. Reporting to Director, you'll focus on detail, best practices, and elevating standards to deliver a consistent 5-star customer experience.

Your responsibilities will include:

• Implementing best practices to define and exceed customer expectations.

• Continuously monitoring workplace experience successes and adapting strategies accordingly.

• Proactively anticipating and enhancing all stages of the customer journey.

• This full-time, permanent role offers a prestigious Monday to Friday schedule, located in Central London.

Our client value their employees and offer an array of benefits, including:

• Generous holiday allowance of 33 days, inclusive of bank holidays.

• Employee Assistance Programme for comprehensive support and advice.

• Access to the Life Assured App for holistic health and wellbeing resources.

• Recognition and Reward scheme to celebrate outstanding performance.

• Cycle to Work scheme and a Recommend a Friend programme.

• Company events and extensive training and development opportunities.

As a Senior Workplace Experience Manager, you'll build direct relationships with client employees to understand their preferences and needs, fostering an inclusive and appealing workplace environment.

Through a three-strand approach focusing on employee engagement, diversity and inclusion, and well-being, you'll contribute to the Company Approach and ensure an exceptional client experience.

You will have previous Facilities Management experience and a commitment to meeting client requirements. If you're ready to elevate workplace experiences to new heights, apply now and join our clients talented team.

If you’d like to find out more about this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.

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